Closing Operations Associate

**About the team** ------------------ The Coordinator II, Transactions, Closing Operations supports a high volume of real estate transactions by coordinating closing activities, validating documentation, and resolving routine post\-closing issues to ensure accurate, compliant, and timely completion of files. This role collaborates closely with internal partners and external stakeholders to track status, address discrepancies, and maintain organized records that support a seamless experience for customers and business teams. **About the role** ------------------ Zillow Closing is looking for an experienced Closing Operations Associate to join our growing national team and help deliver exceptional, technology\-enabled closing experiences for buyers, sellers, and their agents. In this role, you will manage a pipeline of purchase and refinance transactions in a high\-volume, fast\-paced environment, partnering closely with internal teams and external partners to ensure smooth, on\-time closings. Your ability to solve problems within evolving workflows and collaborate with cross\-functional teams will directly shape how we scale and improve our escrow operations across the country. **You Will Get To** ------------------- * Provide exceptional customer service across phone, email, SMS, and chat for customers and transaction partners, ensuring clear, timely communication throughout the closing process. * Manage a real estate closing pipeline with other Operations teams to drive smooth, accurate, and on\-time closings for buyers and sellers. * Build strong relationships with assigned brokerages and agents and support outreach efforts from our growth team, including participating in client meetings as needed. * Review multi\-state purchase contracts and ensure compliance with contractual, legal, and regulatory requirements and deadlines across national and local jurisdictions. * Deliver a “local” experience by understanding and meeting local market expectations, customs, and practices while leveraging Zillow Closing’s national reach. * Identify and explain title issues and requirements from searches and title commitments, and guide transaction parties through the steps needed to resolve them. * Calculate and prepare closing fees (including recording fees, title charges, taxes, HOA dues, payoffs, and related items), prepare accurate disbursements, and collaborate with lenders to balance Closing Disclosures and prepare complete loan and closing document packages that meet client, county, and state requirements. * Work cross\-functionally with exam, curative, funding, and post\-closing teams; adapt to evolving workflows and platform enhancements; provide clear feedback to product and engineering teams; work across multiple applications; and maintain accountability to service standards and performance metrics in Zillow’s Cloud HQ environment. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate