Front Desk Agent / Virtual Receptionist

Aqualillies is hiring Remote Front Desk Agents / Virtual Receptionists to be the first point of contact for our clients and customers. In this role, you will handle incoming communications, schedule appointments, and provide friendly, professional support to ensure a smooth customer experience. This is a fully remote position ideal for individuals who are organized, reliable, and enjoy helping people. **Tasks** --------- Answer inbound calls, emails, and live chat inquiries in a professional manner Manage appointment scheduling, confirmations, and calendar coordination Provide accurate information about services, availability, and policies Route or escalate complex issues to the appropriate department Maintain updated client records and notes in internal systems Handle multiple conversations or tasks at once while staying organized Deliver excellent customer service and ensure positive client interactions **Requirements** ---------------- Strong communication skills (written and verbal) Basic computer skills (email, scheduling tools, CRM systems) Ability to multitask in a fast\-paced remote environment Reliable internet connection and quiet workspace Professional and customer\-focused attitude High school diploma or equivalent (preferred, not required) No prior experience required — training provided **Benefits** ------------ Flexible remote work environment Paid training and onboarding Growth opportunities within the company Performance\-based bonuses Supportive team culture Multiple shift options (day, evening, weekend availability)