Director of Admissions

### **Who We Are** Within Health is revolutionizing eating disorder treatment through our innovative telehealth platform. We provide remote clinical services at the Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) levels of care. Our mission is to transform lives by increasing access to quality eating disorder treatment, improving patient outcomes, and fostering healing in a compassionate, stigma\-free environment. We combine clinical expertise with cutting\-edge technology to address the complex needs of individuals with eating disorders, creating a future where effective treatment is accessible to all who need it. ### **Our Culture** Within is a purpose\-driven physician\-led healthcare organization committed to innovation, compassion, and integrity. We bring together clinicians, technologists, and eating disorder professionals to transform lives through exceptional care. In 2025 and 2026, we were named one of Forbes’ Top Startup Employers in the U.S, a recognition based on performance and reputation. ### **The Role** The Director of Intake is part of the day\-to\-day operations of the facility. The Director serves as a liaison with patients, families, physicians, community organizations, and other health related service agencies to provide quality care to our eating disorder clients. Additionally, this role is responsible for hiring, training, and managing a staff that is capable of providing superior care, while maintaining the physical and emotional health of residents, and in accordance with the company's core values. ### **What You'll Do** * Oversee clinical admissions duties from initial phone call though hand off to clinical team to obtain authorizations needed for admissions. * Oversee interactions and communication with payors to assure best possible communication and best outcomes for reimbursement. * Assure that extremely timely and responsive follow through occurs with each contact and assure smooth admissions; verifying with patient and family that all processes exceeded expectations after the patient has admitted. * Contribute to ongoing process improvements to enhance the client admissions experience * Evaluate all prospective referrals and identify appropriate treatment settings. * Dialogue and build relationships with potential new referral sources regarding insurance needs. * Assure all fees, self pays, and deductibles are explained to clients and funds have been wired prior to admissions. * Upholding all policies and procedures needed for accreditation and licensing. * Train and supervise admissions and clinical staff as needed. * Provide direct support to admissions staff by assisting with complex or sensitive admissions cases, including outreach to referral sources, prospective clients, and families to help resolve barriers to admission. * Ensure Admissions Specialists are completing their responsibilities in alignment with departmental expectations and consistently meeting established