ServiceNow HRSD Business Process Consultant

All applicants must attach a LinkedIn profile with a clear profile picture.Our MissionNewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.NewRocket has been awardedthe “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond Come join our Crew!Our Approach to WorkAt NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!Your CareerNewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring for a Business Process Consultant - HRSD within our Service Delivery organization. The Business Process Consultant is responsible for leading, coaching and mentoring a team of Senior Business Analysts to capture customers’ business processes and desired outcomes. The Business Process Architect will manage customer outcomes on complex level, enterprise projects. Your ImpactFacilitate executive level workshops, translating business requirements into prioritized outcomesConduct workshops and lead multiple implementations from a customer strategy standpointLead customers in process definition and mappingDefine customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectivenessCollaborate with Solution and/or Technical Architects to develop the overall project implementation planOversee the development of Senior Business AnalystsCollaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization).Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operationCollaborate with the Practice Capability Lead to help develop and improve capability offeringsSupport PMs by assisting in the planning and management of implementation projectsDevelop and maintain delivery standards for ServiceNow solutions and the enabling technologyYour ExperienceMinimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resourceExperience and well versed in HR programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow HRSD suite of productsStrong knowledge of business process architecture principles for cloud-based platformsStrong interpersonal, organization, facilitation, and presentation skillsStrong written and verbal communication skills with ability to communicate with all levels in the organization including executivesAbility to assess and mitigate riskEffective facilitation, coaching and mentoring skills with ability to motivate a teamStrong problem-solving skills: ability to simplify complex situationsComfortable working in a matrixed organizationStrong relationship management skills with all levelsAbility to lead a group of teams located across multiple time zonesComfortable working with ambiguity and changeBSC in CS, IT or similar technical discipline or equivalent experienceExperience facilitating executive level workshopsServiceNow HRSD CertificationWe Take Care of Our People NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com https://www.do