Product Specialist

Impruvon builds software and connected hardware that transforms how care teams manage medications for vulnerable populations. Our platform replaces manual, error-prone workflows with real-time, guided systems that improve safety, reduce risk, and simplify compliance across residential care settings. We support providers across the U.S. with a multi-role platform used by administrators, caregivers, and individuals. Our solution has been proven to reduce medication errors by approximately 48%, directly impacting the safety of individuals in IDD group homes and assisted living facilities.We are solving complex, high-impact problems in healthcare where reliability, usability, and operational workflows matter. About the Role We are looking for a Product Specialist to help drive product execution, workflow validation, and cross-functional coordination across our platform.This role sits at the intersection of Product, Engineering, Customer Success, and Operations. You will work closely with internal stakeholders and customers to understand workflows, gather requirements, document feature requests, validate functionality, and help ensure successful delivery of product enhancements and fixes.You will serve as a product and workflow expert, helping translate operational and clinical needs into clearly defined requirements that engineering teams can effectively implement. You will also play a key role in backlog refinement, user acceptance testing (UAT), release readiness, and ensuring that customer feedback and product requests are properly tracked and communicated.This is a highly collaborative role in a fast-moving healthcare technology environment where attention to detail, communication, and operational understanding are critical.Key ResponsibilitiesProduct Coordination & Requirements GatheringWork closely with Customer Success, Operations, customers, and internal stakeholders to understand product feedback, workflow challenges, and enhancement requestsDocument feature requests, bugs, workflows, and requirements clearly within Jira and related systemsAssist with backlog refinement, prioritization discussions, and ticket organizationHelp define acceptance criteria and expected workflow behavior for new features and enhancementsPartner closely with Product leadership and Subject Matter Experts to ensure feature requests align with customer needs and product strategyEngineering Collaboration & Workflow SupportServe as a day-to-day resource for Engineering by answering workflow, product behavior, and operational questionsParticipate regularly in engineering discussions, sprint activities, and product reviewsEnsure requirements, edge cases, and workflow expectations are properly communicated during developmentHelp identify gaps, inconsistencies, or risks during implementationTrack bugs and feature requests through resolution to help ensure issues are properly communicated and nothing falls through the cracks User Acceptance Testing & Release ReadinessPerform User Acceptance Testing (UAT) for new features, enhancements, and bug fixesValidate that delivered functionality aligns with documented requirements and real-world workflowsAssist with release coordination, internal communication, and readiness activities across Customer Success and Operations teamsDocument testing outcomes, identified issues, and feedback for Engineering follow-up Customer & Workflow ExpertiseDevelop deep expertise in Impruvon workflows, operational processes, and customer use casesParticipate in customer discussions and workflow reviews to better understand operational needs and product fitHelp evaluate the impact, reach, and urgency of feature requests and workflow enhancementsContribute to continuous product improvement through customer insight, workflow analysis, and operational feedbackSkills, Knowledge and ExperienceRequirements3+ years of experience in Product Operations, Business Analysis, Product Support, Healthcare Operations, Customer Success, or similar roles within a SaaS or healthcare technology environment, or equivalent hands-on experience using and supporting workflow-heavy healthcare or medication management platforms in operational care settingsStrong organizational skills with the ability to manage multiple workstreams and follow-through across competing prioritiesExperience documenting requirements, workflows, bugs, or feature requests within systems such as Jira, Confluence, or similar toolsExcellent communication and collaboration skills across technical and non-technical teamsStrong attention to detail and ability to think through operational workflows and edge casesAbility to work closely with Engineering teams to clarify requirements and validate delivered functionalityComfortable operating in a fast-paced, highly collaborative startup environmentAbility to balance tactical execution with broader operational and product contextNice to HaveExperience in healthcare, IDD services, assisted living, long-term care, or medicat