Live Chat Support Agent – SaaS

Live Chat Support Agent – SaaS | $480–$750 USD/month | Fully RemoteLocation: Fully remote — you can be based anywhere in the world Hours: Flexible – overlap with UK GMT or US EST required Salary: $480–$750 USD/month Contract: Full-time, permanentAbout the companyRemote World is partnering with a US-based project management SaaS company to hire for this role. They serve over 100,000 business users globally and their onboarding experience — including live chat support — is a key driver of whether new customers stick around or churn.The roleYou'll be on live chat supporting new and existing users as they get set up and grow into the product. You'll answer product questions, walk users through features, troubleshoot issues, and make sure every interaction increases a customer's confidence in the platform.What you'll doHandle live chat and email queries from new and existing usersGuide users through product setup, key features, and integrationsTroubleshoot account and technical issues and escalate where neededIdentify users at risk of churning and flag to the Customer Success teamContribute answers to the knowledge base to reduce repeat queriesWhat you'll needExcellent written English — clear, helpful, and humanQuick learner — you can get to grips with SaaS products and explain them clearlyComfortable managing a live chat queue during busy periodsSelf-motivated and reliable working independentlyNice to haveExperience supporting SaaS products via live chatFamiliarity with Intercom, Drift, or similar live chat toolsUnderstanding of project management or productivity softwareWhat you'll get$480–$750 USD/month based on experienceFully remote with flexible hoursProduct training provided — you'll know the platform inside outPaid leavePath to Senior Support, Customer Success, or Onboarding Specialist rolesApply with your CV and a short note on a SaaS product you use regularly and what you think makes its support great or poor.We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.Originally posted on Himalayas