Principal Architect - Five9

We are seeking a Principal Architect to lead end-to-end design and delivery of scalable, secure, and high-performing contact center solutions using the Five9/CCaaS platform.RequirementsLead business and technical requirement discussions and translate them into scalable CCaaS architectures.Own end-to-end solution delivery including design, configuration, testing, deployment, and rollout.Provide technical leadership, code reviews, governance, and quality assurance.Guide customers on best practices related to performance, scalability, security, and reliability.Design and deploy Five9 solutions including VCC Core, outbound campaigns, and dialing strategies.Develop IVR/IVA solutions with complex call flows, variables, and scripting.Implement Workforce Automation (WFA) and AI-driven capabilities.Configure dashboards, reporting, and supervisor tools.Architect and implement integrations with CRM/ITSM systems using APIs and webhooks.Implement identity and authentication solutions (SSO, SAML, OAuth).Troubleshoot complex issues across application, network, cloud, and telecom layers.Collaborate with project managers for estimation, risk management, and timely delivery.Lead and mentor team members to enhance technical capabilities and delivery quality.Deliver client presentations, demos, and solution recommendations.BenefitsCompetitive salaryExcellent benefits packageOpportunities for professional growth and developmentOriginally posted on Himalayas