RFR - PM-1050 - Project Manager

Project Manager – Digital Shared ServicesProject Name: Digital Shared Services Position: Project Manager Engagement: Full-Time – One Individual Resource Work Arrangement: Remote, Canada only Sector: Digital Health / Healthcare Technology Location: Remote access; services must be performed from within CanadaProject OverviewDigital Health, a Shared Health service, is focused on improving and enabling healthcare delivery transformation through the effective use of information and communication technology. The Digital Shared Services initiative supports the delivery of efficient, effective information management and technology processes across Manitoba's provincial health sector.We are seeking an experienced Project Manager with a strong background in healthcare technology, enterprise transformation, program delivery, and senior stakeholder management. The successful candidate will lead complex technology and business transformation initiatives involving multidisciplinary teams, technology vendors, clinical stakeholders, executive leadership, and public-sector partners.The Project Manager will provide strategic and operational leadership across the project lifecycle, including planning, governance, budgeting, resource management, risk management, procurement, implementation, and transition to operations.Key ResponsibilitiesProject and Program Leadership Lead complex technology, business, and process transformation initiatives from project initiation through implementation and transition. Develop project charters, business cases, project plans, schedules, budgets, resource plans, governance structures, and implementation strategies. Establish and maintain project governance, including steering committees, working groups, decision-making processes, and escalation mechanisms. Manage project scope, timelines, deliverables, dependencies, risks, issues, assumptions, and constraints. Establish appropriate project controls and reporting mechanisms to monitor performance and communicate project status. Manage multiple concurrent workstreams and interdependencies across technology, business, clinical, and operational teams. Ensure projects are delivered in accordance with organizational standards, policies, objectives, and governance requirements. Senior Management & Team Leadership Provide leadership and performance management accountability for direct reports and multidisciplinary project teams. Establish clear objectives, accountabilities, performance expectations, and delivery priorities for team members. Coordinate internal resources, external consultants, technology vendors, business stakeholders, and healthcare professionals. Foster a collaborative and accountable team environment focused on successful project outcomes. Identify resource requirements and optimize resource allocation throughout the project lifecycle. Manage team performance, resolve conflicts, and address issues that may impact delivery. Budget & Resource Management Develop project and program budgets in collaboration with finance, business, and executive stakeholders. Monitor project expenditures, forecasts, commitments, and financial performance. Track costs against approved budgets and identify variances and corrective actions. Manage resource assignments and capacity planning. Ensure appropriate financial and resource controls are established and maintained. Manage vendor and contractual deliverables where applicable. Salesforce CRM Implementation Lead and/or manage implementation initiatives involving the Salesforce CRM platform. Coordinate Salesforce implementation activities across business, technical, integration, data, security, testing, and operational teams. Manage requirements gathering, solution design, configuration, integration, testing, training, deployment, and transition activities. Work with business stakeholders to align Salesforce capabilities with organizational processes and strategic objectives. Manage implementation risks, dependencies, change impacts, and adoption activities. IT Service Management (ITSM) Lead or support the implementation of Information Technology Service Management (ITSM) systems and practices within a healthcare environment. Coordinate ITSM process development and implementation across service management, technical, operational, and business teams. Support the implementation and adoption of processes such as incident management, problem management, change management, request fulfillment, configuration management, and service reporting. Ensure ITSM initiatives align with healthcare operational requirements and organizational service delivery objectives. Coordinate stakeholder engagement, training, process adoption, testing, and transition to operational support. Procurement & RFP Management Lead the development and evaluation of Requests for Proposals (RFPs) for the selection of new IT solutions. Develop procurement strategies, requirements, evaluation criteria, scoring methodologies, and supporting docum