Pharmacy Process Optimization Manager

Inizio Engage is seeking a highly motivated Pharmacy Process Optimization Manager to strengthen pharmacy systems operational efficiency, support regulatory compliance, and improve workflow performance across pharmacy services. This role is specifically focused on pharmacy operations systems optimization, operational workflows, system utilization, and cross-functional processes to improve scalability, efficiency, and service delivery for patients, providers, and pharmaceutical partners.The Pharmacy Process Optimization Manager will lead initiatives that optimize pharmacy operations, enhance workflow performance, improve systems utilization, and support continuous process improvement across pharmacy services. This position will also be responsible for developing and maintaining pharmacy process documentation, standard operating procedures (SOPs), workflow guides, and training materials that support operational consistency, staff development, and organizational excellence.This is your opportunity to join Inizio Engage and make a meaningful impact on pharmacy operations and patient care delivery.Why You’ll Love Working HereWe believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:Competitive pay that recognizes your experience, expertise, and impactComprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leaveCompany-paid holidays so you can rest, recharge, and focus on what matters mostRecognition programs, contests, and awards that celebrate your contributionsContinuous growth opportunities through learning, leadership development, and career advancement supportA collaborative culture where your ideas are valued and your work makes a differenceWe’re also proud to be recognized for creating an exceptional employee experience:Best Place to Work in BioPharma — 2022, 2023, 2025Certified Great Place to Work® — 2021, 2023, 2025, 2026Learn more: https://www.greatplacetowork.com/certified-company/7003732What will you be doing?Lead pharmacy operations process optimization initiatives focused on improving workflow efficiency, systems utilization, operational scalability, service delivery, and overall performance across pharmacy servicesAssess pharmacy operational workflows, procedures, and technology platforms to identify inefficiencies, operational gaps, bottlenecks, and opportunities for continuous improvementDevelop, maintain, and update pharmacy standard operating procedures (SOPs), workflow documentation, process maps, training materials, and operational best practices to support consistency, compliance, and staff effectivenessServe as a pharmacy systems super user by providing operational support, workflow guidance, troubleshooting assistance, and subject matter expertise for pharmacy operating systems and related technology platformsMonitor operational performance, service levels, workflow metrics, and patient support activities to ensure timely, accurate, and patient-centered service deliveryManage and resolve operational escalations related to workflows, systems, patient onboarding, referral progression, therapy initiation, and service-related concerns through cross-functional collaboration and root cause analysisLeverage operational data, reporting tools, and pharmacy systems to identify trends, measure workflow effectiveness, support strategic decision-making, and recommend data-driven process improvementsPrepare operational reports, dashboards, presentations, and performance summaries for leadership review and ongoing operational planningPartner with internal stakeholders to improve referral conversion, patient access, therapy initiation timelines, adherence support, and continuity of care through optimized operational workflowsSupport operational integration, workflow design, systems optimization, implementation planning, training coordination, and readiness activities for new pharmaceutical products, programs, and operational initiativesCollaborate with program leadership, implementation teams, pharmacy operations, patient support services, compliance, technology teams, and external partners to ensure operational alignment and effective execution of strategic initiativesIdentify systemic operational or technology-related issues and recommend corrective actions, workflow enhancements, and sustainable process solutions to leadershipSupport audit readiness activities and ensure operational processes remain compliant with HIPAA requirements, pharmacy regulations, accreditation standards, organizational policies, and applicable regulatory requirementsPromote a culture of operational excellence, accountability, compliance, continuous improvement, and cross-functional collaboration throughout pharmacy operationsPartner with program leadership, implementation teams, ph