Education & Training Associate Trainer

Thank you for considering a career at Ensemble!Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!O.N.E Purpose:Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.The Opportunity: CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position starts at $52,100. Final compensation is based on experience ​By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.The Education & Training Associate Trainer is responsible for performing all operational training duties, including, but not limited to, creating, designing, developing policies/educational materials, and delivering curriculums for all Patient Access and Revenue Cycle staff at Ensemble Health Partners. Collaboration with Revenue Cycle operational owners will be required to identify new and ongoing policies/training needs. Trainer I staff are responsible for performing these functions while meeting the mission and goals of Ensemble Health Partners and all regulatory compliance requirements. The Trainer I will work within the policies and processes as they are in place across the entire organization and maintain satisfactory survey scores.Job Competencies:Valuing Differences- Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.Collaboration- Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”.Accountability- Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.Time Management- Effectively manages personal time and resources to ensure that work is completed efficiently.Developing Trust- Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.Takes Initiative- Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.Responsibilities: The Education & Training Associate Trainer, along with the team, will be responsible for facilitating training which may include new hire orientation, EMR (Electronic Medical Record) and ancillary systems training, as well as role-based training. Role-based training may include trainer assignment to Patient Access and may include other functional areas in the future.Responsible for performing all training and policy maintenance duties, including training and facilitation of classes in a virtual learning platform, one-on-one, and in large and small group training sessions.Complete all pre- and post- class activities within a timely manner and with accuracy, which may include maintenance duties associated with training, LMS (Learning Management System) tasks, training checklist tasks, activity reporting, assessment management, internal tracking of course completion, etc.Trainer I will be assigned training documentation/curriculum projects and other related support projects. These projects include analyzing, designing, developing, implementing, and evaluating policies/educational materials. Trainer I must be able to meet project deadlines which may include short turnaround times. Some Trainer I roles may be assigned functional training responsibilities, such as Patient Access.Externally focused Patient Access and client onboarding Trainer I roles must be able to conduct employee surveys and interviews (assessments) and compile all data collected during surveys and interview proce