Vice President, AI Product & Deployment

The CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.Want to know more? See more of what we do here.Job Summary​​The VP, AI Product & Deployment is responsible for building and operating the system that turns AI capabilities into repeatable, scalable, revenue-generating products across the Government Experience platform. ​This role unifies product strategy, real-world deployment, and commercialization into a single operating model—ensuring that Granicus AI initiatives are grounded in customer reality and deliver measurable outcomes. Unlike traditional product leadership roles, this position is accountable for what gets built, what works in the field, and what successfully scales across the customer base. ​Ownership spans the full lifecycle of AI products across the Government Experience Agent (GXA), Government Experience Insights (GXI), and Government Experience Cloud (GXC), operating at the intersection of Product, Engineering, Go-To-Market, and Customer Experience. ​Why This Role Matters Granicus operates at a scale few companies can match serving thousands of government organizations and hundreds of millions of constituents across the US, UK, Australia, and beyond. This role defines how AI transforms the platform from a collection of applications into a true operating system for government experience where data, workflows, and agents work together to deliver measurable outcomes for the public. ​This is a high-visibility, high-impact role at a pivotal moment in the company’s trajectory.​ What Your Impact Will Look LikeAI Product & Platform LeadershipDefine and operate a unified AI product system across GXA, GXI, and GXC Translate customer needs, deployment learnings, and market signals into clear product priorities Drive a multi-year roadmap grounded in real-world usage and adoption Build business cases for investment to meet market narrative and promises to customers Partner with Engineering and Data Science to deliver scalable, production-ready AI capabilities Serve as the primary AI product voice to executive leadership, the board, PE sponsors, and potential acquirers Pricing, Packaging, and Commercial Strategy Define pricing, packaging, and tiering models for GXA, GXI, and GXC Lead the transition from traditional licensing to consumption- and outcomes-based pricing Partner with Product Marketing on positioning, differentiation, and GTM narrative Collaborate with Finance and Revenue leadership on ARR and margin modelling Use deployment data to validate willingness-to-pay and outcome value across segments Cross-Functional Leadership Align Product, Engineering, Agent Factory, GTM, Sales Engineering, and Customer Experience Act as the central integrator of AI strategy and execution across the company Represent AI product and deployment strategy internally and externally Feedback Loop, Adoption, and Revenue Build a closed-loop system connecting build (Agent Factory) → deploy (FDE) → standardize (Product) → scale (GTM) Instrument deployment, usage, and outcome data to inform roadmap and pricing decisions Own AI success metrics including adoption, time-to-value, utilization, ROI, and expansion ARR Establish guardrails to prevent inappropriate discounting of AI capabilities Productization & Scale Serve as final authority on what becomes a product versus bespoke deployment Convert successful deployments into supported, commercially packaged offerings Prevent fragmentation by enforcing clear productization criteria Forward Deployed Engineering Help shape and scale a forward‑deployed engineering (FDE) function, informed by best‑in‑class industry models Partner with teams to bring AI solutions into complex government environments, particularly within strategic accounts Serve as a key input and