Patient Support Specialist (Remote - West Coast US or Hawaii)

**The Job** We’re seeking a compassionate and people\-oriented **Patient Support Specialist** to join our growing team. In this role, you’ll be the primary point of contact for patients using our at\-home sleep study, guiding them through every step and ensuring they feel supported, informed and motivated throughout the process. **Onera** Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep\-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. **Key Responsibilities:** * Provide friendly, empathetic support to patients via phone, email or chat * Collect and analyze patient feedback to improve the company’s services and product offering * Provide administrative support related to patient outreach, documentation and follow\-ups * Partner across teams to continuously improve the patient experience **Requirements** * Strong communication and interpersonal skills * Based on the West Coast US or Hawaii * Ability to handle sensitive patient information with professionalism and discretion * Confidence working with digital tools and systems * Experience in healthcare, customer support or patient care is preferred but not required Spanish proficiency is a plus * **Benefits** **Why join us?** * Be part of an exciting, international startup at the forefront of medical innovation * Make a direct impact on people’s health and well\-being every day * Work alongside a knowledgeable, dynamic and supportive team where collaboration and new ideas are encouraged * Full remote position with flexible working conditions