Patient Account Representative

Pediatric Associates was founded in Hollywood, FL in 1955\. The same clinician\-led, evidence\-based, medical home passion is a unifying driver for those who join Pediatric Associates Family of Companies. The Pediatric Associates Family of Companies is a growing team of Pediatricians and Pediatric Care Teammates who are excited to be part of the first nationwide Pediatric Primary Care Medical Home. We further our uniqueness by ensuring the clinician voice is leading our medical home innovations. Remote Opportunity for BILINGUAL Spanish/English Patient Account Representative **Schedule:** Monday through Friday 9:00am \-6:00pm CST **PRIMARY FUNCTION:** Patient Account Representative is responsible for managing and monitoring all tasks and communication related to the intake of information from guarantors and/or delinquent accounts to solicit payment. Other duties include: keeping records of collections and status of accounts, and taking incoming and make outbound calls to assist with patient account balances. **ESSENTIAL FUNCTIONS OF THE JOB:** This list may not include all of the duties that may be assigned. 1\. Monitor queue to ensure calls are being handled professionally and appropriately. 2\. Perform analysis, research, and making decisions to appropriately handle phone inquiries. 3\. Review accounts and responsible for completing adjustments to ensure correct reimbursement as instructed by Manager. 4\. Identify delinquent accounts, aging period, payment sources, and correct any claim processing (data entry, verification, coding and/or posting) errors identified. 5\. Manage requests for medical records, correspondence, and/or Explanation of Benefits (EOB). Research proper processing and/or payment of accounts from patients with or without insurance. 6\. Responsible for collection efforts and for taking the appropriate steps to have claims processed for payment (i.e. re\-submitting claims or filing claims appeal for payment or additional payment). 7\. Keeps Manager abreast of any changes, and documents any problems related to work methodology procedural and recommends actions. 8\. Identify and resolve patient billing disputes by evaluating patients’ financial status, establishing budget payment plans, collecting payments, and refunding patient credits. 9\. Demonstrate good judgement and reads and abides by the company’s code of conduct, ethics, employee handbook, policies and procedures and other corporate mandates. 10\. Accountable for limiting the use and disclosure of Protected Health Information (PHI) for patients and employees information to the Minimum Necessary in order to perform job. 11\. Other various duties as assigned, including cross\-training in other functional areas. * Non patient\-facing **PERFORMANCE REQUIREMENTS:** Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accor