Member Care Advocate (MCA) - Bilingual

As a Member Care Advocate (MCA), you will act as a trusted guide to our members, helping them navigate the complexities of their healthcare benefits and simplifying their healthcare journey. You will handle a high-volume of interactions with members, help them access services, and provide clear explanations of benefits and healthcare options.RequirementsBilingual proficiency in English and SpanishBachelor's degree with 2 years of healthcare experience or 5 years of relevant experience in the healthcare fieldExperience using VoIP phone systems (e.g., CXOne) and handling a high volume of callsRobust knowledge of Google apps, Apple products, and customer relationship management softwareAbility to complete the 8-week paid training period with no planned time off permittedBenefitsMedical and Dental insuranceVision insuranceEmployee Assistance ProgramGolden Ticket program for family and friends401(k) plan with a 50% match on contributions, up to 6%Paid time offGenerous parental leaveCompany-wide holidaysPaid volunteer timeWork-from-home stipendOriginally posted on Himalayas