Customer Service Agent

Who We Are Seed & Sprout is a fast-growing Australian eCommerce brand creating stylish, planet-friendly products that make sustainable living simple and joyful. Based in Byron Bay, we have big growth plans for 2026 and are building a warm, collaborative remote team where your contributions truly matter. The Role We’re looking for a reliable, detail-oriented Customer Service Agent to support our customers across email , chat, and social channels. You’ll help solve issues, process orders and returns, and ensure every customer interaction leaves a positive impression. What You’ll Do Respond to customer inquiries quickly and professionally via GorgiasProcess returns, refunds, and order amendments in Shopify/LoopEscalate issues when needed and keep clear ticket notesParticipate in team training, QA, and meetingsMeet daily productivity and quality standards What We’re Looking For 1–3 years eCommerce customer service experienceStrong written English and professional communicationExperience with Shopify, Gorgias, Cin7, Loop (or similar)Reliable, detail-oriented, and great at time management Bonus Points Experience with multi-channel support or returns platforms Hours / Location Full-time (5 days/week) including occasional weekends, Sydney hours (AEST). Fully remote. Why Join Us? You’ll join an established remote team with an open, supportive culture, contribute to a brand people love, and grow with a company that’s scaling fast. Please mention the word **DISTINGUISHED** and tag RMmEwMTo0Zjg6MWMxZTo4MzUyOjox when applying to show you read the job post completely (#RMmEwMTo0Zjg6MWMxZTo4MzUyOjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.