Labcorp Genetics Customer Service Support Representative I- Remote

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data\-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. **Job Description** Labcorp Genetics *(formerly Invitae)* team has an exciting career opportunity for a Customer Service Support Representative. Work schedule: Monday\-Friday 11pm EST to 8pm EST Training hours \- 9am EST \- 6pm EST **Responsibilities** * Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers. * Make outbound calls as requested to resolve open Patient AR and to resolve customer inquiries. * Initiate payment plans for patients for outstanding balances. * Routinely utilize multiple resources to resolve patient inquiries while on the phone. * Maintain performance goals. * Ability to become proficient with processes after completing a structured training program. **Minimum Education and Experience Required:** * High School Diploma or GED equivalent * 1 year or more customer service experience **Preferred Qualifications** * 1 year or more call center experience or healthcare\-related customer service * 1 year or more medical billing, insurance claims, and explanation of benefits (EOB) * 1 year or more patient billing * 1 or more women’s health, genetics and oncology specialty testing billing experience * 1 year or more molecular testing reimbursement experience * 1 year or more Medicare and Medicaid experience * Bilingual English/Spanish capability **Additional Job Standards** * Strong verbal and written communication skills * Explain complex WH, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy * Establish protocols and procedures; cross\-functional collaboration * Learn in a fast\-paced environment * Attention to detail and focused * Team\-oriented mindset with the ability to work independently * Excellent organizational skills * Proficiency navigating multiple