Account Manager

Account Manager ### **About 100 Degrees Consulting** At 100 Degrees Consulting, we help nonprofit organizations analyze, translate, and transform financial information and processes to more effectively utilize limited resources and make a more powerful impact on the people and communities they serve. We show up for our clients with deep expertise, genuine care for their mission, and a dependable, approachable style that builds lasting trust. Our values \- excellence, kindness, curiosity, and grit \- guide everything we do. We’re a fast\-paced, high\-performing team that thrives on collaboration and purpose\-driven work, and we’re excited to welcome team members who share our values and energy. ### **Description** **Job Summary:** We’re seeking a highly organized, senior client services leader to join our team as an Account Manager and oversee a portfolio of nonprofit clients and lead a pod of finance professionals. This position will serve as the primary point of contact for client expectations, service issue escalations, and relationship oversight across a portfolio of clients. The Account Manager will conduct monthly reviews of client financials and bookkeeping outputs across their portfolio to ensure consistent quality, accuracy, and alignment with client scope of work. They will oversee the work of Financial Strategists, Finance Managers, and Bookkeepers within their pod and support team development and performance. This is a management\-focused role centered on client relationship ownership, team leadership, quality control, and service oversight. This role does not include direct responsibility for ongoing monthly accounting services, though the Account Manager may occasionally provide short\-term client coverage as needed, such as during a team member’s leave or an unexpected capacity gap. The Account Manager will play a hands\-on role in the finance side of new client onboarding, ensuring accounts are clean, accurate, and properly structured before transitioning ongoing work to the service team. The ideal candidate brings strong people management experience, excellent client relationship skills, and a deep understanding of nonprofit accounting, allowing them to confidently support their team and step into complex client situations when needed. **Account Manager Key Responsibilities:** **Client Relationship Management** * Serve as the primary point of contact for a portfolio of clients * Build strong, trust\-based relationships and ensure a consistent client experience * Manage client communication, expectations, and satisfaction across all engagements * Serve as backup to the VP of Client Services in leading prospective client discovery calls, effectively assessing client needs, scope, and fit while maintaining a consistent and high\-quality intake experience * Lead resolution of client concerns, questions, or service issues * Escalate complex or high\-risk situations to the VP of Client Services as needed * Ma