Workflow Solutions Consultant (WSC) - East Coast Territory

This is a remote position.ACDI is a rapidly growing Professional Services Company that sells and supports dynamic print management, capture, electric vehicle charging, and cost-recovery solutions to streamline office technology and the document lifecycle in a distributor-reseller environment. We have channel distribution and development partnerships with many of the largest copier and printer manufacturers worldwide, including Samsung, Xerox, Sharp, Canon, Ricoh, Konica-Minolta, Toshiba, Lexmark, and others. From hardware payment solutions, proximity card readers, and EV charging stations to digital workflow automation, fleet management, and analytics software, ACDI’s extensive portfolio pairs seamlessly with its industry-leading project coordination, installation, marketing, and sales expertise.As we continually seek to develop progressive new solutions for our partners, we look to hire only the best and brightest. Hard work, commitment, and relationships have propelled ACDI to the status as the most respected partner in the dealer channel. If you covet an opportunity to be a part of a company with no limits, then we may be looking for someone like you!WORKFLOW SOLUTIONS CONSULTANT (WSC) @ ACDIHere at ACDI, our Workflow Solutions Consultant blends deep technical expertise with consultative sales support, partner engagement, and account-focused collaboration, with a strong emphasis on ScanShare and workflow automation solutions. This role requires both breadth and depth of knowledge across software, hardware, and workflow environments, along with the ability to communicate clearly and confidently with executives, partners, account managers, sales teams, and technical resources.This individual supports ACDI’s mission, vision, and core values while helping drive workflow-focused growth within an assigned territory and across other ACDI regions. The Workflow Solutions Consultant plays an active role in account strategy, solution adoption, and long-term customer success by partnering closely with other Account Managers, Regional Leadership, dealer partners, customers, etc. While not a quota-carrying sales role, this position serves as a trusted workflow advisor throughout the full lifecycle of a solution, from discovery and design to implementation, expansion, and post-sale success.ACDI’S WORKFLOW SOLUTIONS CONSULTANT RESPONSIBILITIES:Drive workflow and ScanShare solution growth through a combination of technical pre-sales support, partner enablement, account engagement, and opportunity development within assigned territories and across ACDI regionsSupport ACDI staff and dealer partners on pre-sales workflow and solution-related engagementsEngage prospects and partners in discovery and assessment meetings to understand current workflows, requirements, and technical environmentsDesign, demonstrate, and position workflow solutions that align with customer needs and business outcomesProvide pre-sales support for complex and/or larger workflow opportunitiesPerform solution demonstrations, Proofs of Concept (including demo installs), and presentations both online and onsiteDraft supporting documentation related to workflow solutions, including Statements of Work (SOWs), Letters of Intent (LOIs), workflow diagrams, Visio/network diagrams, and other supporting materialsAttend appointments in-office or in the field, including but not limited to pre- and post-sales meetings, demos, webinars, partner reviews, tradeshows, vendor events, and training sessionsTrain dealer partners, sales teams, and support staff on ScanShare and workflow solutions, best practices, and use casesCoach partners on discovery, solution positioning, and workflow-focused selling strategiesSupport onboarding and ongoing development of new and existing partners to increase solution adoption and effectivenessWork across multiple departments to ensure workflow solutions are implemented successfully, documented properly, and continuously improvedOversee aspects of the project lifecycle, including requirements analysis, solution design, implementation support, and quality assuranceAct as a technical and workflow advisor to clients and partners during implementations and complex engagementsProvide post-sale guidance and recommendations to ensure client understanding, solution uptime, and overall satisfactionAssist with bid proposals and administrative documentation related to workflow opportunities when neededMaintain accurate documentation of activities, opportunities, and pipeline related to workflow solutions within Zoho CRMMaintain a complete understanding of and adhere to all ACDI policies, procedures, and processesMaintain professional and technical knowledge by attending training events, workshops, vendor sessions, and reviewing relevant publicationsContribute to team efforts and perform related duties as neededEXPERIENCE & EDUCATION REQUIREMENTSBachelor’s degree in a technical or business-related field preferred, or equivalent combination of educ