Senior Client Onboarding Specialist (OAM)

Healthcare SaaS | Behavioral Health & ChiropracticClinicMind is a fast-growing healthcare technology platform purpose-built for complex, high-value medical practices. We support chiropractic, behavioral health, and multi-specialty practices with a fully integrated operating platform that includes:Electronic Health Records (EHR)Revenue Cycle Management (RCM)PatientHub (patient engagement, intake, and communications)CredEdge (provider contracting and payer enrollment support)Virtual Front Desk (VFD)Integrated payments (CMPay)We are hiring 2–3 Senior Client Onboarding / Implementation Specialists who can step into active onboarding quickly and confidently manage sophisticated implementations with minimal ramp time.This role is intentionally senior-level. It is not an entry-level onboarding, support, or generic customer success position.The Role (What This Actually Is)This is an end-to-end implementation ownership role.You will take newly signed, high-value practices from contract execution → live production, owning:The onboarding strategyTimeline and milestone managementWorkflow configuration and readinessClient training and accountabilityRisk identification and mitigationYou will operate across clinical workflows, revenue cycle workflows, payer contracting considerations, and front-office operations.There are no constant handoffs and no rigid scripts. You are expected to lead the process, not just facilitate it.How We Do What We DoUnderstand the Client’s NeedsDevelop a deep understanding of what the client does, how their practice operates, and why their workflows exist. This includes clinical operations, front-office processes, billing workflows, and payer-related considerations.Plan for SuccessCreate a comprehensive, tailored onboarding plan that accounts for all required steps to successfully implement ClinicMind—timelines, dependencies, risks, training needs, and readiness checkpoints.Execute the PlanLead the execution of the onboarding plan end-to-end, guiding clients through configuration, training, and workflow adoption until they achieve confidence and mastery of the system.Ongoing Support Through OnboardingProvide consistent, hands-on support throughout the onboarding lifecycle, ensuring successful adoption and long-term independence with ClinicMind—not just technical completion.What You’ll Own Day-to-DayLead Getting Started Calls (GSCs) that set expectations, scope, timelines, and success criteriaServe as the single owner of onboarding for high-value Behavioral Health and Chiropractic practicesConfigure and onboard clients across multiple integrated products, not just EHRGuide practices through payer contracting and enrollment considerations in partnership with CredEdge and RCMDeliver live, instructor-led workflow based trainings for:Front office and scheduling teamsProviders and clinical staffIdentify onboarding risks early (data readiness, staffing gaps, payer issues, workflow misalignment) and proactively manage themMaintain detailed onboarding documentation and clear next steps after every client interactionDrive clients to On Time, In Full (OTIF) go-live outcomes with high confidence and satisfactionRequired Experience (Non-Negotiable)We are only considering candidates who already have directly relevant healthcare implementation experience.You must have:Hands-on experience in healthcare SaaS onboarding or implementation (EHR, PM, or RCM platforms)Behavioral Health and/or Chiropractic domain experienceExperience onboarding high-value or operationally complex practicesWorking knowledge of revenue cycle fundamentals, including payer enrollment, claims flow, and denials basicsComfort leading live client calls, discovery sessions, and trainings without scriptsThe ability to ramp quickly: LMS → shadow → co-pilot → solo in days, not monthsIf your background is primarily customer success, account management, or support without owning implementations, this role will not be a fit.Strongly Preferred QualificationsExperience implementing both clinical workflows and billing workflowsBehavioral Health implementations with compliance, documentation, and payer complexityChiropractic or Mental Health practice implementations with high visit volumePrior experience working inside a medical or behavioral health practice (practice manager, billing manager, trainer, etc.)Experience onboarding multi-product or platform-based solutions, not single-feature toolsComfort managing assertive, demanding practice owners while maintaining authority and trustWhat Success Looks Like (First 30–60 Days)Independently leading Getting Started CallsRunning supervised and then solo onboarding workflowsConfidently training staff across clinical, front-office, and billing functionsManaging onboarding timelines with minimal escalationDelivering smooth, predictable go-lives for high-value practicesEarning trust quickly with sophisticated clientsWhy ClinicMindHigh-impact role with real ownership and accountabilityExposure to clinical opera