Senior Director, Renewals and Growth

* Job ID: 11160BR * Location: US (Remote) * Work Setup: Remote * Job Category: Customer Support * Posting Date: August 4, 2026 * **Renewals Leadership**: Own and optimize the global renewals strategy to drive high retention rates and minimize churn across all Deltek renewable offerings. * **Growth \& Expansion**: Develop and execute programs to increase net revenue retention (NRR) through upsell, cross\-sell, and expansion opportunities. * **Team Leadership**: Build, mentor, and scale a high\-performing renewals and growth organization, including managers and customer\-facing Renewal \& Growth specialists. * **Process \& Forecasting**: Establish best\-in\-class processes for renewal management, pipeline forecasting, and risk mitigation to ensure predictable and accurate revenue outcomes. * **Collaboration**: Partner with Customer Success, Sales, Marketing, and Product teams to align strategies that deliver customer value and growth. * **Customer Advocacy**: Champion customer needs, ensuring product feedback loops are captured and translated into actionable improvements. * **Metrics \& Insights**: Define and monitor KPIs such as Gross Revenue Retention (GRR), Net Revenue Retention (NRR), churn, and expansion revenue; deliver regular reporting to executives and board\-level stakeholders. * **Commercial Negotiations**: Oversee complex renewal and expansion negotiations with strategic enterprise accounts, ensuring mutually beneficial outcomes. * **Strategic Initiatives**: Lead cross\-functional projects focused on improving customer lifetime value, operational efficiency, and revenue performance. * 10\+ years in Customer Success, Account Management, or Renewals leadership roles within SaaS or enterprise software. * Proven track record of achieving best\-in\-class retention and expansion results in a subscription\-based business model. * Strong experience managing and scaling renewals/growth organizations globally. * Commercially astute, with demonstrated success in contract negotiations and executive\-level customer engagement. * Data\-driven mindset with the ability to analyze performance metrics and translate insights into action. * Excellent leadership, communication, and cross\-functional collaboration skills. * Strategic thinker with operational rigor and a passion for driving customer value. The U.S. On\-Target\-Earnings (OTE) for this position is $204,677\.00\-$240,000\.00\. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job\-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well\-living programs, short\-term and long\-term disability coverage, basic life ins