Service Innovation Manager (Remote, CA)

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).　At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.　From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.As a Service Innovation Manager, you lead the design, standardization, and evolution of service models that ensure our solutions can be successfully delivered, supported, and scaled in real-world environments.You drive end-to-end service design across the product lifecycle, combining service strategy, operational readiness, and cost modeling with strong delivery leadership.Location:Remote: United States / Canada What You'll Do:Own and drive the definition of all service requirements across products, features, and programsLead the design of end-to-end service delivery models, ensuring scalability, efficiency, and customer readinessOwn and manage the service design lifecycle, from concept through validation, launch, and operational handoverOwn and drive the definition and governance of Customer Acceptance Test Plans for new features and design changesProvide reliable cost models and delivery estimates to support sales, quoting, and business planningLead and coordinate service design initiatives and projects, including:Planning and prioritizationResource alignmentStakeholder managementEnsure effective transition to operations, including validation, documentation, and knowledge transferDrive standardization of service packages and deployment models across regionsContinuously improve service efficiency, quality, and profitability, based on field feedback and performance insightsWho You Are:Proven experience in service design, service management, or technical delivery leadershipStrong project management skills, including planning, execution, and stakeholder coordinationSolid understanding of:Service lifecycle management (e.g., ITIL)Cost modeling and service economicsOperational readiness and deployment processesProven ability to work across cross-functional teams (R&D, Product Management, Services, Operations)Solid understanding of modern IT technologies and cloud-based architectures.Experience in healthcare or medical software environmentsStrong analytical thinking and decision-making capabilityExcellent communication and stakeholder management skillsOur Values:Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).What we offer now and in the future:Dynamic global organization with a history of innovation and strong product portfolio.Challenging environment combined with a supportive management structure.Career development and growth.Competitive salary and benefit package.Friendly work environment surrounded by dedicated and professional colleagues.Diversity and Inclusion:At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great. Compensation: At Agfa HealthCare, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.Salary Range: $100,000 - $145,000. Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communi