Director of Product

**Director of Product** Team: Product Reports to: McKay Ferrell, CPO Location: Remote, United States Type: Full\-time Job Summary As a Director of Product at SureCost, you'll own the business of a set of products that pharmacies depend on to keep drugs on the shelf at the right cost. You'll bring new products to market and make our existing products better, from the first customer conversation through launch and adoption. You'll know our customers well enough to build things they love to use, and you'll measure whether they do. This is a hands\-on role. You'll talk to customers every week, prototype ideas before engineering builds them, and work with our commercial team to launch and sell what we ship. We're rebuilding how our product team works around AI tools, and you'll help shape that as you go. Essential Functions * Own the roadmap, outcomes and quarterly priorities for your product areas, and decide which initiatives make the quarter within the capacity your pods actually have. * Run a monthly business review for your area covering adoption, customer issues, revenue signals and delivery against plan. * Build toward product\-level P\&L visibility for your area with the CPO. * Own the quality of what your area ships, including the share of engineering time that goes to various initiatives. * Build and help guide product builder team members with AI tooling and structures. * Stay close to customers. Expect several customer conversations a week, including the hard ones with enterprise accounts. * Work with the commercial team on product launch planning and enablement, including launch timing, sales training, demo readiness and customer communication. * Partner with Marketing on positioning, messaging and competitive intelligence for your products. * Give pricing and packaging input for new products and major enhancements. * Bring what you hear from Sales, Customer Success and the market back into the roadmap, including win/loss patterns and competitor moves. * Track adoption after launch and work with Customer Success to drive it. * Build and ship prototypes, skills and agents yourself, and set the standard your team follows for AI\- assisted discovery, specs and evaluation. * Own the AI agents in your area end to end: the problem they solve, the precision bar they have to meet, the evaluation that proves it, and where a named human approves an action. * Recommend when to stop or reshape an initiative, and bring the evidence. SureCost \| Job Description * Work across product areas with the other Director, Product Ops and Design so the product lifecycle (inventory, purchasing, shortage) holds together for the customer. How We Work * Product areas own the work. Our value streams point where our teams are focused and set how each pod's hours are split, and every Director plans inside that split. * Our product builders combine what used t