Director, Client Education & Training

##### **WHO WE ARE** Finalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services. Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia. We believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive. At Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world ##### **SUMMARY** The Director, Client Education \& Training leads Finalsite’s Client Education and Training team, developing and delivering all modalities of training experiences offered by Finalsite. You’ll work cross\-functionally with Development, Product Marketing, Sales, and Client Success to drive adoption of Finalsite products and services within our K\-12 client base through exceptional curriculum and learning techniques.. Additionally, you’ll oversee the training \& onboarding team, which provides instructor led training on Finalsite products (Website, Communications, Enrollment, Payments, and Ask AI) ##### **LOCATION** 100% Remote \- Anywhere within the US ##### **RESPONSIBILITIES** ###### **Curriculum Development** * Develop and maintain the training content roadmap in alignment with software releases * Develop all on\-demand and instructor led course materials * Manage Finalsite’s LMS and client’s overall training experience * Lead a team of instructional designers and content developers * Develop and maintain certification programs including exams on each Finalsite product. ###### **Training Delivery** * Manage a schedule of virtual and onsite instructor led training engagements * Lead a team of client education specialists and manage staff utilization, training CSAT, client readiness, course completion rates, and other key metrics * Lead training events such as Finalsite University regional conferences ###### **Product Expertise** * Inspire your team to be product experts and subject matter experts with respect to Finalsite products and K\-12 persona workflows and use cases ###### **Ownership and Leadership Mindset** * Understand the essential role of education and training in terms of being the tip of the spear on the client valu