Remote Kidney Care Specialist

**PURPOSE AND SCOPE:** The Kidney Care Engagement Specialist creates a supportive, engaging virtual environment for individuals impacted by Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD). Under the direction of the Manager of Engagement Specialists, this role provides one‑to‑one support and facilitates small‑group discussions to help participants understand kidney care pathways, available education and treatment options, and how to navigate next steps in their care journey. The specialist engages participants through inbound and outbound outreach, virtual group interactions, and ongoing follow‑up. Working collaboratively with Kidney Care Specialist and referral partners, the specialist ensures seamless communication, care coordination, and participant follow‑through across the kidney care continuum. By delivering empathetic communication, high‑quality discussions, and consistent virtual engagement, this role enhances patient readiness, strengthens awareness of home therapy options, and contributes to an improved overall participant experience. The Kidney Care Engagement Specialist supports Fresenius Medical Care’s mission, vision, and values by promoting informed decision‑making and facilitating smoother transitions throughout the kidney care ecosystem. **PRINCIPAL DUTIES AND RESPONSIBILITIES:** **Outreach, Lead Engagement \& Individual Support** * Initiate timely outreach to individuals referred through multiple sources, including website referrals, care teams, clinics, nephrology offices, and digital channels. * Monitor and manage the website chat function, responding to inquiries with clear, accurate information and guidance. * Conduct supportive phone conversations to answer questions, clarify kidney care concepts, and connect individuals to appropriate programs, classes, and resources. * Listen to individual needs, concerns, and readiness indicators to provide personalized recommendations for education or next steps. * Provide empathetic, actionable support for individuals who may be newly diagnosed, overwhelmed, or uncertain where to begin. * Maintain consistent communication patterns to help reduce care barriers and crisis starts across the kidney disease continuum. **Virtual Group Facilitation*** Lead scheduled virtual small group sessions (45–60 minutes) using approved content and discussion frameworks. * Create an inclusive, safe environment that encourages participant interaction, questions, and shared experiences. * Support discussion on kidney disease progression, dialysis modalities, home therapies, permanent access placement, and available support resources. * Facilitate conversations about Chronic Kidney Disease, Dialysis Treatment Options and Resources to support an individual's Kidney Disease Journey * Apply motivational interviewing and patient centered communication strategies to support