Customer Service Representative

Type: Full-Time, Monday-FridayCompensation: Based on experienceLocation: RemotePosition Overview:The Customer Service Representative (CSR) is responsible for providing professional support to customers, managing communication across multiple channels, assisting internal teams, maintaining accurate records, and ensuring a smooth customer experience from initial contact to resolution. Key Responsibilities:Customer Support & Communication:Handle inbound and outbound calls, emails, and messages in a friendly and professional manner.Address customer questions, concerns, and complaints with empathy and effective problem-solving.Provide timely follow-up to ensure customer satisfaction.Sales & Scheduling Support:Schedule appointments, consultations, or service requests.Assign inquiries or leads to the appropriate team members.Follow up on pending inquiries and document customer feedback.Confirm scheduled activities and communicate updates internally.CRM & Data Management:Enter, update, and maintain accurate customer information in CRM systems.Keep digital records organized and up to date.Prepare and update spreadsheets to track performance metrics, communication logs, or team activity.Administrative Assistance:Support general office duties such as correspondence, documentation, and reporting.Assist with basic marketing or outreach activities when needed.Perform additional administrative or coordination tasks as assigned.Key Requirements:Minimum 1-2 years of customer service or administrative experience.Strong computer skills, including CRM systems, spreadsheets, and email tools.Excellent written and verbal communication skills.Professional and friendly phone presence.Highly organized, detail-oriented, and able to manage multiple priorities.Reliable, punctual, and able to work independently.What We OfferCareer growth opportunities within a rapidly expanding companySupportive, small-team environment with direct impact on customer satisfaction and company successNote: Candidates must have a strong internet backup and a fully functional laptop/PC to be considered for this role.Originally posted on Himalayas