Group Quality Supervisor - Onboarding Focused

Why Charlie Health?Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.JOB SUMMARY: The Group Quality Supervisor - Onboarding is a clinical leadership role focused on supporting Group Facilitators during their first 30 days in the role. Unlike traditional GQS roles that oversee ongoing performance across large rosters, this position is dedicated to ensuring new facilitators are fully prepared for success. Responsibilities include guiding facilitators through onboarding processes, reinforcing policies and procedures, clarifying performance expectations, and strengthening foundational clinical skills to ensure confidence, competence, and early role effectiveness.DUTIES & ESSENTIAL JOB FUNCTIONS:Serve as primary onboarding liaison and support resourceScore facilitator checkout sessions and identify development needsConduct session audits and provide structured clinical coachingFacilitate 1:1 performance feedback sessionsHost office hours and treatment team support spacesEnsure compliance readiness and workflow understandingSupport cohort placement and schedule ramp-upEvaluate facilitator competency using standardized rubricPrepare transition reports for long-term management teamsQUALIFICATIONS & EXPERIENCE: Master’s degree in mental health or related field requiredLicensed mental health professional required Experience managing Independent Contractors requiredExperience working with adolescents, young adults, and adults required2 or more years experience in mental health treatment required Meets the qualifications of a QMHP Supervisor through the demonstrated competencies defined below requiredQMHP Supervisor Competencies: LeadershipCultural responsivenessOversight and evaluation of servicesStaff developmentAssessmentPerson-centered treatment planning, Case management and coordination, Utilization of community resources; Group, family, and individual therapy or counseling; Documentation and rationale for services to promote intended outcomesImplementation of all provider policies.Cultural responsivenessEffective communicationCare coordinationInter- and intra-agency collaborationWorking alliances with individualsSuicide and other risk assessments and interventionsCreating and monitoring safety plans, Completion of bio-psycho-social assessments and additional assessments, Updating assessments when clinical circumstances change, Generating a differential DSM-5-TR diagnosisPrioritizing health, wellness and recovery needsWriting measurable service objectivesCreating, monitoring and revising service plansDelivery of mental health and recovery treatment services in individual, group and family formats within their scopeGathering and recording data that measures progress toward the service objectivesDocumenting services, supports and other information supportive of the service planLICENSURE OR CERTIFICATES:Licensed mental health professional Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. BASIC COMPUTER SKILLS: Familiar with Zoom and other communication platformsAbility to navigate EMR and other medical systemsAbility to navigate, create, and edit Google mail, calendar, and GSuite documentsKnowledge of how to send and receive emails, as well as attach documents to an email and open attachments. WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.#LI-RemoteOur ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don’t give up.Please do not call our public clinical admissions line in regard to this or any other job posting.Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/