Fishing Enthusiast - Customer Service Representative - Tackle Warehouse - Alpharetta, GA

Description: **Position Details** **Employment Type:** Full\-Time or Part\-Time **Hiring Range:** $16–$18 per hour, depending on experience **Schedule:** Late afternoon Monday–Friday; Saturday shift required **Hours:** Full\-time (40 hours/week) or part\-time (minimum 16 hours/week, maximum 28 hours/week) **Location:** Alpharetta, Georgia; On\-site (No remote or hybrid option) **About Us** We're more than an e\-commerce retailer \- we're a destination for athletes, adventurers, and sports enthusiasts. Sports Warehouse offers a carefully curated selection of gear and equipment across tennis, pickleball, padel, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our goal is simple: help every customer find the right products with expert guidance, exceptional service, and a shopping experience that keeps them coming back. **The Sports Warehouse Family of Brands** Tennis Warehouse Pickleball Warehouse Padel Warehouse Running Warehouse Tackle Warehouse Ice Warehouse Inline Warehouse Derby Warehouse Riding Warehouse Skate Warehouse TYPTI Warehouse **Benefits \& Perks** **Health \& Wellness** * Medical, dental, and vision insurance\* * Life insurance\* * Short\-term disability coverage\* **Time Off** * Paid vacation\* * Paid sick time **Financial Benefits** * 401(k) retirement plan * Profit\-sharing program **Workplace Perks** * Employee discounts across all Sports Warehouse brands * Complimentary access to our on\-site fitness facility * Career growth and development opportunities * Employee appreciation events and team celebrations * Available to eligible full\-time employees. Our Customer Service team is at the heart of every great customer experience. We're looking for reliable, personable individuals who enjoy helping others and are passionate about building lasting relationships with our customers. Whether assisting customers over the phone, through live chat, or via email, you'll provide knowledgeable guidance, answer questions, solve problems, and help customers find the products that best fit their needs. Success in this role comes from a genuine desire to help people, strong communication skills, and the ability to think critically and resolve issues with confidence and empathy. Every interaction is an opportunity to earn a customer's trust and reinforce the exceptional service Sports Warehouse is known for. If you're a positive team player who thrives in a fast\-paced environment, enjoys learning about various sporting goods products, and takes pride in delivering outstanding customer experiences, we'd love to have you join our team. **Purpose of Position** Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner. **The ideal candidate will** * Enjoys fishing