Contact Center Agent

**Contractor Opportunity**: Contact Center Agent **Location:** Remote \- \*\*Designated Locations in Pennsylvania, Ohio, West Virginia,\*\* **Engagement Type:** Contractor via Third\-Party Supplier **Contracting Entity:** Accenture **Supplier of Record:** **BCforward** **Start Date:** 7/27/2026 **Duration:** 12 Months We are seeking qualified contractors to support in a role as a Customer Service Associate, leveraging call center experience, customer service skills, problem\-solving, and attention to detail to deliver a positive customer experience. Additionally, this opportunity is open to individuals located in **Ohio** (*Columbus, Whitehall, Detroit, Sylvania, Cincinnati, Beaver Creek,)*, **Pennsylvania** (*Pittsburg)*, **West Virginia** (*South Charleston*), and/or and the surrounding areas. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be **Monday – Friday**, in which candidate must be available to work an **8\-hour shift between 8:00 AM to 6:30 PM Eastern Time**. During storms a rotational requirement for after\-hours coverage and opportunities for overtime coverage as needed to support storm\-related issues. Contractors will be engaged and paid by a third\-party payroll supplier **BCforward**, which will serve as the employer of record for tax and compliance purposes. **Key Responsibilities** **Core Duties:** * Handle customer inquiries about Utilities through phone calls, chats, and emails, document interactions, assist with all customer issues. * Deliverables or Project Scope: Provide excellent customer service, build relationships, adapt to changes, and inspire others to achieve superior results. * Collaboration Tools or Platforms: Use Microsoft Office (Excel, Word, Outlook, Teams), ensure reliable internet access, and work from a quiet, private location. **Qualifications** * Proven experience in Customer Service minimum 2 years * 1\-year of call center environment experience * 6\-months of Utilities Company experience: Electricity, Water, Natural Gas, Telecommunications, or Health and Public Service (H\&PS) * High School Diploma or GED * Ability to work independently and meet deadlines * Strong communication and collaboration skills * At home internet access to handle calls received via the internet * Proficiency with computers: Experience using the internet, email via Outlook, MS Teams etc. **How to Apply** Please register and submit your resume at **Avature Contractor Exchange**. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by **BCforward** for next steps.