Short Term Property Rental Specialist

Short Term Property Rental Specialist (Remote – Philippines)Location: RemoteSalary: PHP 50,000/month + Performance BonusesBenefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare BenefitsSchedule: U.S. HoursAbout the RoleSmartScale360 is looking for a Short Term Property Rental Specialist to support our U.S.-based property operations. You’ll handle daily property management tasks to ensure smooth operations and high-quality guest experiences.This role is ideal for candidates with short-term rental or property operations experience who are proactive and thrive in a fast-paced environment.Key ResponsibilitiesManage guest communication across platforms (Airbnb, VRBO, direct bookings)Ensure timely, professional responses aligned with brand standardsHandle escalated guest issues via phone, email, or messagingProactively identify and resolve guest service gapsCoordinate guest-related operational requests, including:Pool heating requestsGuest special accommodationsVendor coordination for cleaning and maintenanceMonitor supply inventory and coordinate restocking needsEnsure listings are accurate and updated across all booking platformsProcess guest refunds accurately and promptlySubmit and track damage claims with insurance providersMaintain and improve operational workflows and SOP complianceEnsure consistent execution of property standards across all listingsIdentify inefficiencies and recommend process improvementsUphold high service standards and overall guest experience qualityPerform administrative support tasks including data entry, tracking, record maintenance, and report updatesMaintain organized documentation of guest concerns, resolutions, and operational activitiesToolsExperience with (or willingness to learn):GuestyAirbnbVrboGuesty LocksGuesty AccountingSlackGoogle Docs and GmailRequired Qualifications1+ year of property management or short-term rental experienceStrong attention to detail and organizational skillsExcellent written and verbal communicationProven ability to manage and lead remote teamsCustomer service mindset with problem-solving abilityAbility to multitask and prioritize in a fast-paced environmentHigh level of accountability and ownershipWork-From-Home Requirements:Device: Intel i5 + 8 GB RAM minimum100 Mbps internetBackup device, internet, and power supplyWhy Join SmartScale360?Join a supportive, high-energy team, grow your career, and play a key role in ensuring our properties and guest experiences are world-class. Apply now and help us raise the standard in short-term rental management!Originally posted on Himalayas