Seasonal Call Center (Remote)

**Summary** **Seasonal Technical Support Agents** are on the front line helping Greenshades customers navigate our payroll, HR, and tax software during our year\-end peak season. You will resolve issues efficiently, deliver exceptional service, and ensure clients feel supported and confident in using our solutions. This is a fast\-paced, high\-volume role where attention to detail, empathy, and problem\-solving skills are key. **Key Responsibilities** * Frontline Support: Provide responsive, professional support via phone, email, and live chat for payroll, year\-end tax filings, and software troubleshooting. * Issue Resolution: Accurately log, triage, and resolve support cases in a timely manner, escalating when appropriate. * Training \& Walkthroughs: Guide clients through workflows, including year\-end processes, either ad hoc or in scheduled sessions. * Customer Satisfaction: Maintain a positive and empathetic approach to reduce customer frustration during high\-stress year\-end periods. * Collaboration: Work closely with peers and leads to identify trends, share best practices, and improve support processes. **Qualifications \& Requirements** * Technical Aptitude: Strong computer skills and ability to learn new software platforms quickly (experience with SaaS, payroll, tax, or HR systems a plus). * Customer Service Experience: 1\+ years in technical support, call center, or customer service role (high\-volume environment). * Communication Skills: Clear, professional phone presence and excellent written skills (grammar, spelling, tone). * Problem Solving: Ability to troubleshoot common software issues, guide users through workflows, and de\-escalate frustrated clients. * Reliability: Must have consistent, high\-speed internet and a distraction\-free environment for taking calls. * Self\-Starter: Dependable, organized, and able to manage workload with minimal supervision. * Flexibility: Availability to work extended hours, evenings, and weekends as needed during year\-end peak. **What We Offer** * Seasonal role (typically November – February, with potential extension). * Paid training on Greenshades software and year\-end processes. * Remote work with flexible shifts to cover high\-volume periods. * Opportunity to gain experience supporting mission\-critical payroll and tax processes at scale. Ideal Candidate Profile: You thrive in high\-energy, fast\-paced environments. You are calm under pressure, love helping customers, and enjoy solving problems. You have prior experience in technical support or payroll/tax season roles and are excited about being part of a team that helps businesses close out their year successfully. You are aligned with our Core Values of Trust, Accountability, Ruthless Prioritization, Urgency \& Impact. This is a remote position. cUH5j9d8sE