Sr. Manager, Member Experience

**WHY JOIN AGU** Our employees are our most valuable assets! You will feel welcomed and supported from the moment you join our team, and you will take part in strengthening and evolving our workplace culture. We offer work\-life balance and innovative benefits.* Work\-life balance: remote\-first organization, flexible work hours, unlimited PTO, Summer Fridays off, paid holidays, military leave, parental leave. * Benefits: Medical, dental, vision, life Insurance, disability coverage, employee assistance program, wellness, tuition reimbursement, 403(b) retirement plan, FSA, HSA, theft protection, personal and professional development, and much more. **WHO WE ARE** The American Geophysical Union (AGU) supports a global community of more than half a million professionals and advocates in the Earth and space sciences. Through broad and inclusive partnerships, AGU aims to advance discovery and solution science that accelerates knowledge and creates solutions that are ethical, unbiased, and respectful of communities and their values. Our programs include serving as a scholarly publisher, convening virtual and in\-person events, and providing career support. We live our values in everything we do, such as our net\-zero energy renovated building in Washington, D.C., and our Ethics and Equity Center, which fosters a diverse and inclusive geoscience community to ensure responsible conduct. This is an exciting time to work at AGU. Every day we approach our work with a sense of purpose, and we look for others who share that passion and desire for a career with impact. **WHO YOU ARE**The Senior Manager, Member Experience helps AGU advance its mission by turning member insight into clearer decisions and better experiences that grow membership and deepen engagement. Reporting to the Director, Member Experience within AEM (“Membership”), this role leads member insight and experience design work across the end\-to\-end member journey (acquisition, onboarding, engagement, renewal). This position blends strategic leadership and influence across AGU with hands\-on design and delivery work: Voice of the Customer (VoC), journey mapping, service design, UX/CX recommendations, prototyping/testing, and experience delivery. The Senior Manager partners closely with Marketing/Comms, Digital/Technology, Project Management Office (PMO), Membership program teams, and other departments to ensure AGU is consistently answering: What are member needs and barriers — and what should we change to improve the experience and support growth? This role is laser\-focused on strengthening AGU’s membership mission to be an essential lifelong partner for Earth and space science professionals across career stages, sectors, and geographies—delivering personalized, mission\-driven experiences that help members grow, connect, and lead with impact. In doing so, they serve the broader AGU mission of promoting discovery in Earth and Space sciences for the benefit of humanity. **W