EAP Provider Relations Coordinator - Full-time (Remote U.S.)

Company Overview: Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem\-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job Summary and Responsibilities: **Acentra Health is looking for an EAP Provider Relations Coordinator \- Full\-time (Remote U.S.) to join our growing team.** **Job Summary:** * The role of Provider Relations Coordinator holds a crucial position within the organization, maintaining vital relationships with network providers to mold our path to success. Functioning as a vital liaison, this role actively contributes to recruitment endeavors and guarantees smooth communication between our team and providers. Attention to detail and adept multitasking skills stands as indispensable pillars, reinforcing our unwavering commitment to excellence in healthcare services. **Responsibilities:** * Systematically track and document provider responses, assessing geographical coverage by percentage. * Demonstrate expertise in articulating the Acentra Health credentialing process, providing comprehensive information, and addressing queries from potential providers regarding credentialing documents. * Collaborate seamlessly with the Credentialing department to ensure accurate and timely completion of all credentialing documents. * Drive recruitment and retention efforts for practitioners and provider organizations. * Efficiently manage data entry tasks related to network information and contribute administrative support to the Credentialing department. * Serve as a liaison for resolving practitioner/provider issues. * Closely monitor network access to gauge and enhance accessibility. * Generate reports pertaining to the network and ensure their accuracy and relevance. * Respond promptly to appointment setting requests from EAP Consultants, coordinating with network providers to determine availability for new clients, communicating essential information to providers, and confirming appointments with clients. * Efficiently manage incoming calls from network providers, addressing inquiries related to client benefits, procedures, paperwork, payments, and other questions. * Proactively manage the phone queue, responding to inquiries and following up on provider inquiries left in the voicemail box according to established workflows. * Maintain precise Provider records in the database by diligently entering all calls, case updates, requests, and referrals acc