Benefits Manager, Americas

At Workiva, we are committed to supporting our employees through every stage of their personal and professional journeys. As our Benefits Manager , Americas you will be the operational heartbeat of our health, welfare, and leave programs across the United States and Canada. Reporting directly to the Director of Global Benefits , you will own the benefit delivery for our largest employee population, supporting roughly 2,300 employees in the US and Canadian entities. This is a high\-visibility, high\-impact role that balances deep empathy with absolute compliance. You will serve as the premier subject matter expert for complex leave administration, accommodations, and competitive cross\-border plan management. The Benefits Manager, Americas administers and maintains the company’s health, welfare, and retirement benefits programs across the Americas region, including group medical/dental/vision, life insurance, disability, retirement savings, and time\-off policies. This role oversees the day\-to\-day operations of regional brokers and third\-party administrators (TPAs), ensures strict compliance with local labor and benefit laws, and manages complex leave of absence and interactive ADA accommodation processes. **Why This Role Matters** * **Scale and Scope:** You will manage a comprehensive benefits portfolio across three countries, ensuring our "Work Where You Work Best" philosophy is backed by competitive, localized health, retirement, and wellness programs. * **Complex Leave \& Accommodation Ownership:** You will be the champion for employees when they need it most. You will modernise and own our end\-to\-end U.S. leave administration (FMLA, Short\-Term/Long\-Term Disability, Paid Family Leave) and lead our interactive ADA/Accommodations process with care and legal rigor. **What You'll Do** * **Leave of Absence \& ADA Management:** Serve as the internal lead for all Americas leave programs. Manage the end\-to\-end interactive process for ADA/accommodations, partnering closely with Legal, People Business Partners, and People Services Team to ensure compliant, compassionate outcomes * **U.S. Benefits Operations:** Oversee the annual open enrollment process, wellness initiatives, ACA reporting, non\-discrimination testing, and 401(k) plan administration for \~2,000 domestic employees. * International Benefit Oversight: Partner with regional brokers to manage and optimize supplemental and statutory benefits in Canada staying ahead of local legislative shifts * **Vendor \& Broker Management:** Hold carriers and TPAs accountable to rigid SLAs. Act as the primary escalation point for complex claims or employee issues * **Data \& Systems Integrity:** Partner with the People Systems team to ensure Workiva’s HCM (Workday) runs flawless integrations with benefits vendors and payroll * **Leveraging AI:** Champion the adoption of AI\-driven tools to enhance operational agility. This includes identifying opportunities to automate repetitive data colle