Field Service Technician II

Role OverviewThe Field Service Technician Level II will lead installation teams, configure and program devices, oversee system commissioning, and deliver customer training. The role is pivotal in ensuring seamless installations and high customer satisfaction.What You Will DoExecute Level 1 installer roles, demonstrate organizational skills, lead teams, mentor installers, and communicate with project delivery coordinators and customers.Why It Might Be a FitThe ideal candidate will have advanced skills, training, and leadership abilities, with a focus on customer satisfaction and team collaboration.RequirementsMinimum 2 years with a previous construction tradeAdvance knowledge of electricity (high and/or low voltage)Hands-on/field experience from previous work experienceBasic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)Ability to identify and use common low voltage cablingPossesses and maintains a working knowledge of basic IT networking, configurations and IP addressingAbility to read architectural drawingsTeam management/supervisor experiencePrevious experience completing projects within scopePrevious experience with service ticketing processesAny previous knowledge in fire, CCTV, intrusion, emergency nurse call systemsExcellent communication skillsMust have valid US Driver’s licenseBenefitsPaid Time Off (PTO)Volunteer Paid Time Off (VTO)100% employer paid family health insurance premium100% employer paid disability insurance100% employer paid dental & vision insurance401k with Safe Harbor contributions from company annuallyProfit sharing opportunitiesBonus programsOriginally posted on Himalayas