Technical Account Manager

About FoundantAt Foundant, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations - from nonprofits and charitable entities to corporations and governments. We’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively. About the RoleWe are seeking an experienced Technical Account Manager to serve as the primary technical advisor for our enterprise clients implementing complex low-code platform solutions. This role combines deep technical expertise with strategic relationship management, ensuring our clients maximize the value of their implementations while maintaining optimal system performance and adoption.Where You’ll WorkAs a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive. With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA office in Dublin, Ireland, you’ll be part of a globally connected team. Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world. WhatYou’llDoTechnical Partnership & Advisory: You will act as a trusted technical advisor to assigned enterprise accounts, developing a comprehensive understanding of their business objectives, technical architecture, and implementation roadmap. This involves regularly engaging with client stakeholders—from developers to IT leadership—to align our platform capabilities with their evolving needs.Proactive Technical Support: Rather than simply responding to issues, you will anticipate potential challenges by monitoring system health, analyzing usage patterns, and conducting regular technical reviews. You'll identify optimization opportunities, recommend best practices for complex implementations, and help clients avoid common pitfalls before they impact business operations.Complex Issue Resolution: When technical challenges arise, you will lead troubleshooting efforts for sophisticated implementation issues that require deep platform knowledge. This includes analyzing application architecture, identifying root causes in custom integrations or workflows, and coordinating with internal engineering teams when necessary to drive resolution.Implementation Guidance: You will provide architectural guidance and technical recommendations during critical phases of client implementations, particularly for complex use cases involving integrations, custom components, or high-volume data operations. This includes reviewing solution designs, suggesting performance optimizations, and ensuring adherence to platform best practices.Knowledge Transfer & Enablement: A key aspect of this role is elevating the technical capabilities of client teams through tailored training, documentation, and hands-on guidance. You'll help development teams master advanced platform features, troubleshoot independently, and build solutions that are scalable and maintainable.Product Feedback Loop: You will serve as the voice of the customer internally, synthesizing technical feedback and feature requests from your accounts to inform product development priorities. This includes clearly articulating client use cases and technical requirements to our product and engineering teams.WhatYou’llNeed5+ years of experience in technical support, solutions architecture, or technical account management roles.Strong hands-on experience with low-code/no-code development platforms.Demonstrated ability to understand and troubleshoot complex technical architectures, including APIs, integrations, databases, and authentication systems.Experience supporting enterprise software implementations with multiple stakeholders and dependencies.Excellent problem-solving skills with the ability to analyze logs, diagnose system behavior, and identify root causes.Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.Proven track record of building trusted relationships with enterprise clientsPreferred Qualifications:Experience with complex implementations based on the SmartSimple platform or one or more of these commonly used low-code platforms (e.g., Mendix, OutSystems, Microsoft Power Platform, Salesforce).Background in B2B SaaS software development or systems administration.Familiarit