Vice President, Product Management

About UsCipherHealth is an award winning software company committed to enhancing care coordination and outcomes across the continuum. Since 2009, CipherHealth’s automated, scalable platform has empowered healthcare organizations to engage patients and care teams at every touchpoint, streamlining workflows and improving experiences. With tailored communication solutions powered by AI and deep integrations, CipherHealth drives better clinical results, operational efficiency, and financial sustainability, transforming healthcare one interaction at a time.About the RoleWe're looking for a Vice President of Product Management to lead our product organization and set the strategy, vision, and roadmap for our portfolio. You will own product outcomes end to end, from discovery and definition through delivery and iteration, while partnering closely with Engineering, Design, Sales, Marketing, and Customer Success to bring products to market that customers love and that drive measurable business results.What makes this role different is how we do product management? You will build, operate, and coach a product organization where AI agents handle much of the analytical and synthesis heavy-lifting, freeing our team to focus on customer empathy, strategic judgment, and cross-functional alignment. The ideal candidate pairs deep, traditional product management craft with an agentic mindset: someone who thinks about product management as a system of humans and agents working in a loop, and who is as comfortable running a quarterly roadmap review as designing an agent workflow.Core Product Management ResponsibilitiesSet product vision and strategy. Define a compelling, differentiated product vision and translate it into a clear, prioritized multi-quarter strategy aligned to company goals.Own the roadmap. Build and maintain roadmaps grounded in customer needs, market opportunity, and business value; communicate them clearly to stakeholders and executives.Drive discovery and validation. Champion continuous customer discovery, user research, and data-informed decision-making to identify the right problems to solve.Define requirements. Author and oversee crisp PRDs, user stories, and acceptance criteria; ensure a well-groomed, prioritized backlog.Lead go-to-market. Partner with Marketing, Sales, and CS on positioning, pricing, packaging, launch, and adoption.Measure and iterate. Define success metrics and OKRs, instrument products, and use quantitative and qualitative signals to guide the roadmap.Manage the product lifecycle. Balance new bets, growth initiatives, technical investment, and maintenance across the portfolio.Build and lead the team. Hire, mentor, and grow product managers; establish a healthy, high-performing product culture and craft.What You'll Own1. Build and Operate the Agentic PM LoopYou will stand up and continuously improve a fleet of product-analyst agents that augment the entire product team. These agents should be able to:Summarize support tickets into digestible themes and severity signalsCluster feature requests across channels to surface demand patternsWatch competitors and flag meaningful moves, launches, and positioning shiftsAnalyze churn to explain why customers leave, not just how manyIdentify customer pain themes from unstructured feedback across sourcesSummarize sales calls and Gong calls into structured insights and objectionsMonitor usage analytics to detect adoption, friction, and drop-off signalsGenerate weekly opportunity reports that synthesize the above into prioritized betsDraft first-pass PRDs so humans start from a strong draft rather than a blank pageYou own the quality, reliability, and evolution of this "Product Analyst" agent layer. You treat it as a product in its own right, defining requirements, measuring accuracy and adoption, and iterating on the leverage it creates for the team. The agentic loop doesn't replace product craft; it accelerates discovery, sharpens prioritization, and gives your PMs more time for strategy and customers.2. Run the Product Council SystemProduct decisions at our company happen through Product Councils, and you are the steward of this operating model.Each product has a recurring Product Council that runs Epic and Sprint planning for its area.Each council produces a roadmap for its area, grounded in customer discovery, business value, and the outputs of the agentic PM loop.You ensure councils are well-run, cross-functional, decisions are evidence-based, and priorities ladder up to company strategy.3. Chair the Strategic Product CouncilYou lead the Strategic Product Council, the body that sits above the individual councils and sets company-level product direction.Approves the roadmaps produced by each Product Council.Allocates resources across our various Threads (strategic investment areas), making the hard trade-offs about where the company invests for maximum return.The TeamYou will lead a lean, high-leverage product organization:VP, Product (you) — s