Patient Advocate Specialist (Remote, Remote, US)

Patient Advocate SpecialistLocation: REMOTEHours: Monday-Friday 9 am - 5: 30 pm ESTPay Range: $17 - $19 hourly, D. O. EThe goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs.Essential Duties and Responsibilities:Screen patients for eligibility of State and Federal programsIdentify all areas of patients’ needs and assist them with an application for the appropriate State or Federal agency for assistanceInitiate the application process when possibleAdvise patients of the appropriate assistance program(s) to best suit their individual needsProvide detailed instructions to patients regarding securing all available program benefitsAdvise patients of program time limitations and ensure that all deadlines are metComplete all necessary steps in locating patients and involving the outside field staff when necessaryObtain all necessary information from patients upon the initial contact when possibleRecord thorough and accurate documentation on patient accounts in the CUBS systemAll documentation in the CUBS system should be clear and conciseMaintain a positive relationship with patients throughout the entire application processAssess the status and progress of applicationsContact government agencies when necessaryFollow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtainedOther duties as assigned or required by client contractAdditional Duties and Responsibilities:Maintain good working relationships with State and Federal agenciesResolve accounts in a timely mannerMeet daily productivity goals and objectives as assigned by managementMaintain confidentiality of account information at all times Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of ConductMaintain awareness of and actively participate in the Corporate Compliance ProgramMaintain a neat and orderly workstationAssist with other projects as assigned by managementEducational/Vocational/Previous Experience Recommendations:High school diploma or equivalent is requiredPrefer previous customer service/call center experiencePrefer previous experience with medical coding or billingProficient PC knowledge and the ability to type 30-40 wpmAbility to effectively work and communicate with coworkers, patients, and outside agenciesAbility to present oneself in a courteous and professional manner at all timesAbility to stay on task with little or no management supervisionDemonstrate initiative and creativity in fulfilling job responsibilitiesExcellent organization skillsAbility to prioritize multiple tasks in a busy work environmentReliability of task completion and follow-upWorking Conditions:Must be able to sit for extended periods of timeFor Remote Work from Home - must have a quiet, private area to perform workBenefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time OffWe are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. Originally posted on Himalayas