Customer Support Specialist

**About Us** Little Sleepies is one of the fastest growing companies in America, according to Inc. Magazine (\#1 in retail)! We make days and nights easier with super\-soft yet impressively durable, thoughtfully designed products that families love. Featuring prints kids are obsessed with and fabrics parents trust, every piece is made to feel good, fit right, and get worn on repeat. We're rooted in innovation and driven by care, with our signature fabrics, Lunaluxe® and Soluxe®, custom\-developed to support the way kids move, sleep, and grow — because comfort isn't just how it feels, it's how it's made. Driven by creativity, passion, and the desire to do something extraordinary, we strive to bring joy and comfort to families around the world. We're excited to be doing this, and we hope you will be too. If our mission resonates, we would love to hear from you! **Location:** Remote \- within the United States **Visa Sponsorship:** This position is not eligible for Visa sponsorship. **The Role:** As a Customer Support Specialist at Little Sleepies, you'll be the voice of our brand — the first point of contact for the parents and caregivers who love our products. You'll handle a high volume of customer inquiries via email and social media, bringing warmth, urgency, and expertise to every interaction. This role is equal parts problem\-solver and brand ambassador: you'll navigate policies, resolve issues, and leave every customer feeling genuinely cared for. You'll thrive here if you're someone who takes pride in the details, moves fast without cutting corners, and gets genuinely excited about delivering a best\-in\-class customer experience. **What you’ll do:** * Provide knowledgeable answers to customer inquiries regarding the product and the brand while maintaining a positive, empathetic, and professional attitude toward customers at all times. * Understand the customer’s needs and execute the appropriate policies and procedures that best serve the company and customer. * Respond to customer inquiries in a timely and effective manner via email. * Ensure that appropriate actions are taken to resolve customer problems and concerns to provide the highest level of customer care in the industry. * Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments. * Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries. * Handle a high volume of emails and messages from customers while creating a positive experience. * Thrive in an environment with high performance standards. * Become a raving fan of all things Little Sleepies and able to communicate effectively about our products and services. **What you’ll bring to the team:** * High school diploma or equivalent combination of education and experience. * 1\-3 years of customer service experience * Strong attention to detail * Proficient computer and typing skills. Typing \-