Enterprise Account Manager

Job Description:Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! Summary of the Enterprise Account ManagerAs an Enterprise Account Manager, you will be responsible for building and maintaining strong relations with customers, ensuring that needs are met, and driving satisfaction. You will be the primary point of contact between the Customer and Qualifacts, facilitating communication and collaboration across departments, and developing expanded business opportunities by analyzing account potential, initiating, developing, and closing salesResponsibilities for the Enterprise Account ManagerAct as the Single Point of Contact (SPOC) for key business contacts (ex: economic buyers, Executives) within existing accountsUnderstand and communicate key performance metrics and partnership outcomesIdentify customer requirements, uncover roadblocks and coordinate with key internal resources to solve problems, deliver on action plans and meet contractual commitmentsResponsible for management of all commercial relationship items including contract management, pricing negotiation, renewals, M&A and expansionResponsible for key administrative tasks including Salesforce administration, data integrity, reporting and forecastingDevelop, communicate, and maintain account plansPartner with assigned Customer Success Managers to deliver monthly and/or quarterly business reviewsMaintain high engagement within assigned accounts while engaging in Customer relationship building to increase Customer Champion/Referral programDevelop expanded business opportunities by analyzing account potential, initiating, developing, and closing salesDevelop sales by making initial presentations; explaining product and service enhancements and additions; introducing new products and servicesResponsible for preparing any necessary paperwork including Amendments, Statements of Work or new contracting paperwork as approved by the legal teamPartner with the contracts team and revenue operations to ensure visibility and transparency on all customer contracting requirements, activity and forecastsQualifications of the Enterprise Account ManagerMinimum 8 years’ sales and/or account management experienceBachelor’s degree preferred Healthcare Industry Experience Proven performance in achieving KPIsKnowledge, Skills, and Abilities of the Enterprise Account ManagerMust be able to build effective customer relationshipsMust have proven skills in prospectingMust be a team playerStrong problem-solving abilities, strategic thinker, conflict resolution, time management and attention to detail is a mustAbility to work in fast paced environment and meet business SLA’s Ability to work independently and manage multiple accounts simultaneouslyStrong communication skills both verbal and writtenProven data driven skills Proficiency in Microsoft SuiteSome travel required Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Originally posted on Himalayas