Full Time - Customer Service Representative - Spanish Bilingual -NY

Where People and Technology Create Exceptional ServiceFor over 22 years, we’ve been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered customer experiences. We’re a team that values empathy, accountability, and smart problem-solving, and we’re looking for Customer Support Specialists who bring those qualities to every interaction.If you’re someone who genuinely enjoys helping others, thrives in a structured yet fast-paced environment, and takes pride in delivering great service - we’d love to meet you.Compliance Note: Due to specific state and client contracts, we are unable to hire internationally or outside of New York State for this role. All applicants must provide documentation verifying identity and New York residency upon hire or offer of employment. Employees must remain within New York State while employed in this role.Preferred Qualifications Bilingual or multilingual candidates strongly encouraged but NOT Required Fluency in one or more of the following languages: Spanish, Mandarin, Bangla, Haitian Creole, Urdu, Arabic, French, or Italian Primary Language Policy: English is the primary language used for business operations. We value a diverse workforce and provide reasonable accommodations, including translated materials where feasible.Training Period Duration: Approximately 4 weeks (mandatory) Schedule: Monday – Friday, 9:00 AM – 5:00 PM EST (100% attendance required) Training Pay: $18–$20 per hour during the initial training period, with an increase to $21–$23 per hour upon successful completion of training. Scheduling Shifts may occur any day of the week, including one weekend day (Saturday). Full-Time: 30 to 40 hours per week. What You’ll Do Deliver professional, high-quality customer support via phone (and potentially chat/email/SMS) Resolve customer inquiries with accuracy, empathy, and efficiency Navigate multiple systems and tools to document interactions in real time Follow client protocols and maintain strict data privacy and compliance standards Contribute to a positive, accountable, and team-oriented remote environment What You Bring Minimum 2 years of call center customer service experience Strong communication and active listening skills Ability to work independently in a fully remote setting High attention to detail and comfort with technology Technical & Equipment RequirementsThis is a "Bring Your Own Device" (BYOD) position. Employees are responsible for providing their own equipment. The company does not deduct from wages for equipment use; the remote stipend is provided as general reimbursement support. You must provide the following: PC or Laptop: Must run Windows 10 or 11 (No Macs, Apple devices, Chromebooks, or tablets). USB Headset: Required for call clarity and noise cancellation. Webcam: Required for 100% on-camera training and team meetings. Internet: Reliable broadband connection (minimum 25 Mbps download / 10 Mbps upload). How We Support YouCompensation: $21.00 – $23.00 per hour (The listed pay range reflects the company’s good faith estimate of compensation at the time of posting, based on factors such as experience, skills, and qualifications. ) Remote Stipend: To support your remote office expenses, we provide a monthly stipend of $50.00 for Full-Time and $25.00 for Part-Time employees. The stipend becomes effective after 90 days of employment and is paid bi-monthly. Employees who reach their 90-day anniversary mid-cycle will receive a prorated stipend for that period. Benefits: In addition to base pay, full-time employees are eligible for medical, dental, and vision insurance, 401(k), paid time off, and other company-sponsored programs. Additional Full Time benefits include: Tiered PTO accrual (1 hour for every 30 hours worked per NY State law). Sick Time (up to 56 hours of paid sick leave). Unpaid Leave (Access to 32 hours of immediate unpaid protected leave upon hire.) Employee Assistance Program (EAP) for mental health and counseling. Why Join Us Fully remote flexibility and work from home within New York State Join a stable, growing company with over two decades of success Supportive leadership and a culture that values your contributions Meaningful work helping people navigate essential services Work Authorization Must be legally authorized to work in the United States and able to provide documentation verifying identity and employment eligibility upon hire We are not able to sponsor employment visas for this position at this time Screening & Compliance RequirementsEmployment is contingent upon completion of required background and exclusion screenings, conducted in accordance with applicable federal, New York State, and New York City laws, including individualized assessment where required.At-Will Employment StatementEmployment with the company is at-will and may be terminated by either the employee or the company at any time, with or without cause or notice, subject to applicable law. Nothing