Technology Communications Specialist

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.Delivering a substantial share of peak-time Internet traffic requires a close partnership with Internet Service Providers (ISPs) to maintain efficient and cost-effective content distribution. This partnership is facilitated through Open Connect, our purpose-built content delivery network.The Open Connect Partnerships and Planning team collaborates closely with our global network of ISPs and infrastructure partners to design and build efficient, effective, scalable, and resilient interconnection and network deployment strategies that enable the delivery of a high-quality Netflix streaming experience. This new role on the Open Connect Partner Enablement team will work cross-functionally to enable high-quality and consistent messaging and themes across all of our internal, public, and partner-facing collateral.Key Responsibilities:In this role, you will work closely with globally-distributed partners and stakeholders, including partner and vendor-facing teams within Open Connect and key cross-functional teams, including:Open Connect Engineering and NetEng teamsGlobal AffairsLegalData Science and Engineering / Data InsightsProduct and Technology, Partner Marketing / Business Development, and other relevant Netflix Comms teamsYou will own all aspects of ISP partner communications, including:Open Connect public website: https://openconnect.netflix.com/en/Open Connect partner help center: https://openconnect.zendesk.com/hc/en-usShared presentations e.g. Partner Onboarding, Network ReviewsEducational materials (presented at webinars or conferences) and internal-facing educational materialsOpen Connect Newsletters, internal and externalEmail communications e.g. internal templates, new feature announcementsInternal resources - FAQs and messaging for partner-facing teamsNew material TBDTo accomplish this work, you will:Manage and own the relationships with your key partners and stakeholdersWork with cross-functional partners to align messaging and stakeholder communicationServe as an Open Connect technical and strategic subject matter expertDrive the development of proactive collateral for new and evolving content-driven formats — including Live, Podcasts, and other emerging experiencesOwn the development and operational management of messaging documents and drive cross-functional alignment to ensure consistent, strategic narrativesLeverage AI strategies where possibleRequirements7+ years of relevant experienceExceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executivesExceptional collaboration, partnership, presentation, and influencing skillsStrong technical and business judgment; comfortable navigating ambiguity and solving complex problemsStrong organizational and project management skillsExperience or educational background in internet technology concepts relevant to ISPs, such as routing (IGP/BGP), network and traffic management, network interconnection, server hardware/software, and data center operationsWillingness to work across time zones as needed to collaborate with our global teams and support our ISP partnersYou are curious, mature, and ego-free. You welcome constructive feedback and can constructively give it as well.Please provide characteristic writing samples (or pointers to your work).Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $210,000.00 - $360,000.00. This compensation range will vary based on location.Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.Netflix is a unique culture and environment. Learn more here.Inclusionis a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for