Associate Customer Service Representative, B2B

*Work Mode: Remote* **Location:** Remote \- Kohler, WI *(must live within 75 miles of 53044 \- Sheboygan, WI)* **Opportunity** The Associate Customer Service Representative (B2B) provides world\-class support to domestic, international, wholesale, retail, and eCommerce customers. Acting as the primary customer point of contact, this role ensures seamless communication and resolution of inquiries while maintaining a proactive and problem\-solving approach. **Specific Responsibilities** * Customer Support: Lead point of contact managing customer inquiries via phone and email, including inventory checks, purchase order status updates, lead times, pricing inquiries, claims, returns, and more. * Order Management: Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, quotes, etc. * Operational Insight: Learn and maintain familiarity with products, applications, and physical distribution network principles to effectively assist customers through order fulfillment. * Self\-Service Tools: Gain knowledge, advocate, and promote self\-service tools including KCIC, SharePoint, \& EDI to empower customer autonomy. * Customer Experience: Drive first contact resolution prioritizing and responding to customer inquiries in a gracious manner, within service level standards. * Project Support: As assigned by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and customer experience improvement initiatives. * Adherence: Consistently adhere to assigned policies, schedules, and procedures to ensure optimal service coverage and team reliability. **Skills/Requirements** * High school diploma or GED required; associate or bachelor’s degree preferred. * A minimum of two years’ total work experience is required, with 1\+ years’ experience in Customer Service. * Experience in Microsoft Excel for business solutions including tasks like data entry, formatting, spreadsheets, creating simple charts or pivot tables, and basic formulas (e.g., SUM, AVERAGE). * Proficiency in the broader Microsoft Office Suite. * A proactive approach to problem solving and resolution; using trended data to perform root cause analysis and derive actions. **Remote Work Requirements (equipment provided)** * Applicant will secure and be responsible for paying their own internet expenses. * Daily access to hard\-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi\-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems. * All applicants will be required to have a separate confidential and distraction free workspace with no background noises. * Full focus on delivering a world\-class service experience, free from other responsibilities during working hours. * Applicants will be require