(REMOTE) Agent, Colleague Support, HRSS - Tier I Contact Center

**Employment Type:** Full time **Shift:** Day Shift **Description:** Provides administrative service, support, navigation\& / or solutions, in accordance with level of experience, education\& established policies\& procedures. Performs clerical functions including customer service (all communication methods), data entry, maintenance\& organization of records. Supports key customers (e.g., management, colleagues, patients, vendors) in exceeding their expectations. Demonstrates the ability to deliver personalized care\& service unique to the key customer’s expectations / needs.\*\* Remote position. Essential Functions **Our Trinity Health Culture:** Knows, understands, incorporates\& demonstrates our Trinity Health Mission, Values, Vision, Actions\& Promise in behaviors, practices\& decisions. **Work Focus:** Provides administrative support services\& engages in activities that enhance or improve coordination, preparation\& flow of the department processes\& core work. Plans\& organizes workflow\& prioritizing customer needs. Develop, implement\& maintain job\-related records. Maintains procedural standards as appropriate for role. **Process Focus:** Utilizes multiple system applications for data collection\& management. Knows, understands\& incorporates basic knowledge of Trinity Health policies, practices\& processes to ensure quality, confidentiality\& safety are prioritized. Demonstrates knowledge of departmental processes\& procedures\& ability to readily acquire new knowledge. Collaborate on performance improvement activities as indicated by outcomes in program efficiency\& patient\& / or customer experience. **Communication:** Employs effective\& respectful written, verbal\& nonverbal communications; Develops an environment of mutual confidence\& trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance\& how the work serves Trinity Health objectives; Proactively recognizes, addresses\& / or escalates organizational, operational\& / or team conflicts. **Environment:** Performs work in a caring, collaborative\& safe manner. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences\& quality standards. Accountable for continuous self\-development\& supporting the growth of others. Self\-monitors\& initiates corrections\& / or seeks assistance or guidance when needed. Embraces new ideas\& cultural differences. Maintains a Working Knowledge of applicable federal, state\& local laws / regulations, Trinity Health Integrity\& Compliance Program\& Code of Conduct, as well as other policies, procedures\& guidelines in order to ensure adherence in a manner that reflects honest, ethical\& professional behavior\& safe work practices. Functional Role (not inclusive of titles or advancement career pro