Executive Support Technician

**Position Title** ================== Executive Support Technician Olathe Hospital **Position Summary / Career Interest:** --------------------------------------- The Executive Support Technician I will provide best\-in\-class ("white glove") IT support to our Providers, Executives, and their support staff both onsite and remotely for those working at home. To be successful, this person must have excellent customer service skills, listening \& communication skills, show initiative, be self\-directed, motivated, organized, and results\-driven. **Responsibilities and Essential Job Functions** * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * Responsibility in assisting providers, executives, and their support staff with the installation, configuration, and ongoing usability of supported computing platforms, mobile devices, peripheral devices and software within established standards and guidelines. * Responsibility in delivering “white glove” level response to providers, executives, and their support staff over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner. * Responds quickly to technology outages affecting providers, executives, and their support staff to restore service as quickly as possible. Provides audio visual support for providers, executives, and their support staff to ensure successful presentations, meetings, and events. Establishes trust while maintaining privacy and confidentiality in all dealings with providers, executives, and their support staff. * Responsibility for provider onboarding related to configuration of mobile devices for patient care including EPCS enrollment, EMR mobility applications, etc. * Collaborates with other HITS teams for providers, executives, and their support staff and acts as primary contact and owner for escalated issues to HITS for providers, executives, and their support staff. Works with third\-party vendors to resolve technical problems with desktop computing equipment and software. * Skilled in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction. Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem using the Hospital Service Desk knowledge management system. * Maintains an ever\-increasing level of proficiency in hardware, software, networking, and other technologies related to the HITS department. * Participates in special projects and performs other duties as assigned. * Maintains an accurate accounting of time spent on end user issues and on HITS projects. * Generates tickets, in the ITSM tool, for all work completed as part of their day to day support duties. * Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs). Demonstrates competence in troublesh