Online Student Advisor

Welcome to Career Opportunities at Lindenwood University.PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “Quick Apply” page by simply clicking “Next” at the bottom of the page. When you arrive at the “Experience” page, you may upload all desired documents using the upload box labeled “Resume/CV.” This is the appropriate box to upload all documents.Benefits of Being a Lindenwood Employee: Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only). Tuition discounts for doctoral programs (employee only). Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options. Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1). Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included. Professional development opportunities through the Lindenwood Learning Academy. JOB TITLE SUMMARY Job Title: Online Student Advisor Division: Enrollment and Marketing Evaluation Group: Staff FLSA Status: Exempt Reports To: Director, Online and Post Traditional Affairs Positions Supervised: N/A Job Summary The online student advisor is responsible for advising online students on the specifics of a Lindenwood University degree. This role provides guidance for degree plans, alternate credit, and professional career options as well as continued educational studies. The online student advisor serves as concierge and mentor, helping students overcome challenges throughout their academic journey. Essential Job Functions and Performance Indicators The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Job Responsibilities and Execution Assists with new student onboarding by proactively reaching out to students to help them acclimate to a virtual learning environment Utilizes the Intrusive Advising model to prevent issues, such as academic barriers, life challenges, time management, and study skills, through frequent interaction by phone, email, text messaging, and video meetings Coaches and inspires students from enrollment through completion, advising them on educational plans and assisting them with the registration process Advises and acts as a liaison during administrative processes, such as registration, degree planning, payment and financial aid processes, and engaged learning opportunities Remains current on University policies and advising procedures for all of Lindenwood’s online degree programs Consults with students each term to plan for future term enrollment and to review/revise long-range academic program schedules Monitors student schedules and academic performance and apprises appropriate program personnel on progress Serves as first point of contact, referring students to institutional resources when academic, behavioral, attendance, or other problems require intervention; directs students towards self-help resources and services as needed Assists students in completing academic and Satisfactory Academic Progress appeals as necessary Participates in program assessment process and recommends actions for improvement based on data, student success, and persistence Supports student needs with sound equity and inclusion practices for student success Service Excellence Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence Models, supports, and holds others accountable to the University’s values Conducts regular, high volume communication with students about enrollment, academic progress, and problem resolution Works as a liaison to other departments across the University Provides excellent advising services and student support Interprets and provides rationale for institutional policies, procedures, and requirements Communication, Teamwork, and Collaboration Partners with faculty mentors and advisors to support students’ program progression; consults regularly with faculty regarding progress Develops and maintains trustworthy student relationships throughout students’ time at Lindenwood and beyond Collaborates and participates in virtual recruitment events/activities with Admissions Supports and participates in re-entry initiatives to encourage persistence to completion Job may require other duties as assigned. Required Qualifications – An equivalent combination of education, training, and exper