ServiceNow Hardware Asset Management (HAM) Architect

Our client is seeking a strategic ServiceNow Hardware Asset Management (HAM) Architect to design, implement, and govern end-to-end HAM capabilities in ServiceNow. You’ll own architecture for the hardware asset lifecycle, optimize CMDB and Discovery for hardware assets, and lead integrations and data governance.Define the architectural strategy, roadmap, and long-term vision for ServiceNow HAM aligned to enterprise goals.Design scalable and secure HAM solutions covering full lifecycle:Planning and procurementReceiving and inventory/stockroomDeployment/assignmentMaintenance/refreshDisposalTranslate complex requirements (Finance, Procurement, Operations, IT) into detailed ServiceNow HAM designs and technical specifications.Lead architecture and configuration of:HAM moduleCMDB data model for hardware assets (relationships, normalization, reconciliation)Discovery strategies tailored to hardware typesBuild automated workflows using Service Catalog, Flow Designer, custom modules (requests, approvals, stockroom, assignment, refresh/disposal).Architect and oversee integrations between ServiceNow HAM and enterprise systems, discovery tools, and inventory systems.Establish/enforce data governance and data quality standards for hardware assets in ServiceNow.Architect financial tracking for hardware assets (cost, depreciation, leases, contracts) to support TCO reporting and optimization.Provide leadership: standards, best practices, design reviews, mentorship to developers/admins/partners.Collaborate with cross-functional stakeholders, drive adoption and continuous improvement.Required QualificationsActive Secret clearance15+ years of relevant experience (bachelor’s degree may substitute for 5 years)10+ years progressive IT experience, including 5+ years in a ServiceNow Architect roleDemonstrable expertise with ServiceNow HAMExtensive hands-on experience with ServiceNow CMDB and Discovery for hardware assetsExperience designing/implementing complex integrations between ServiceNow HAM and other systemsStrong knowledge of the full hardware asset lifecycle (procurement through disposal)Proficiency with ServiceNow platform capabilities:Flow DesignerService PortalCustom app developmentJavaScript scriptingStrong understanding of ITIL, especially asset managementStrong communication and stakeholder leadership skillsPreferred QualificationsCIS-HAM (Implementation Specialist – Hardware Asset Management)CSA and other relevant CIS (e.g., CMDB, ITSM)Experience with SAM in relation to hardware dependencies/licensing complianceKnowledge of ISO 55000 (asset management standards)Mobile asset management experience in ServiceNowFamiliarity with depreciation/amortization/lease accounting conceptsGovernment contracting experienceOriginally posted on Himalayas