Senior CX Technology Solutions Advisor

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.TTEC Digital seeks an exceptional Senior CX Technology Solutions Advisor who excels with contact center technologies and artificial intelligence in the customer and employee experience domain. This role will serve as a trusted advisor for clients navigating the complex landscape where CCaaS platforms and AI capabilities converge. The ideal candidate will bring deep expertise in both traditional contact center technologies and emerging AI applications, creating a powerful combination that delivers transformative value to our clients. This person will demonstrate both technical knowledge with consultative excellence.We're looking for someone who approaches client interactions with humility and genuine enthusiasm for how a strategic solution can transform customer experience, create scale, reduce cost, and fuel growth. This role requires someone who can connect technical possibilities with business outcomes while building strong relationships with clients and internal teams.This is a 100% remote opportunity! What You'll Be Doing: Navigate early pipeline leads and opportunities, particularly for complex, multi-practice pursuitsHelp sellers get to the next step on a pursuit: a conversation, workshop, innovation lab, consulting engagement or phase one modernization initiativeFacilitate client discovery workshops or delivery short-term client engagements to understand their current needs, limitations, strengths … and define their path forward, typically with a blend of solution components across CCaaS, AI, CRM, Analytics, Advisory servicesDevelop roadmaps showing how AI can progressively transform CCaaS implementationsArticulate the business value of the proposed roadmap or scope in clear compelling termsCreate frameworks for measuring and maximizing ROI from combined CCaaS and AI investmentsCollaborate with other advisors to provide comprehensive coverage across the technology landscapeDevelop winning proposalsExpand our reach to open new opportunities, particularly for our emerging capabilitiesShape pursuit and close strategies … target $2-3m/quarter of influenced revenueContribute to the ongoing maturation and differentiation of our go-to-market.In the context of building and advancing pipeline … contribute to TTEC Digital thought leadership in support of the market trends and client needs associated with AI, Hyperscalers, and large enterprise complexitiesWhat You'll Bring: Extensive knowledge of traditional CCaaS platforms (such as Cisco, Genesys, Five9, NICE CXone, Talkdesk, etc.. )Experience with at least one of the Hyperscalers (Amazon, Google, Microsoft), including their strengths/weaknesses in contact center, AI, and CX/EX.Deep understanding of how AI technologies integrate with contact center environments (including conversational AI, predictive analytics, agent assistance tools) and ideally some early experience with agenticExpertise with related technologies: WFM, QA, dialers, telephony, .. Proven track record in solutions engineering or pre-sales technical roles for CCaaS/AI solutionso 8+ Years of Industry Experience working with Contact Center Technologyo 5+ Years of Technical Experience with IVA, Generative AI, and Advanced Speech Systemso Experience in managing large multi-site contact center implementationso Strong knowledge of IVA, Speech Engine, Back-end, Reporting, and CTI architectureo Experience designing migration strategies from legacy contact centers to AI-enhanced CCaaS platformsStrong consultative approach with demonstrated ability to develop practical implementation methodologiesDemonstrated success in articulating the business value of combined CCaaS, CRM, and AI investmentsBachelor's Degree (Master's Degree or MBA is a plus) Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off.This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee