Customer Service and Scheduling Coordinator

Customer Service \& Scheduling Coordinator **Part\-Time \| Remote \| Tucson, AZ** Powerhouse Window Cleaning is a locally owned window cleaning and exterior cleaning company serving the Tucson area. We're looking for a reliable, organized and personable **Customer Service \& Scheduling Coordinator** to help manage the day\-to\-day customer service and administrative side of our business. This is a remote position, but applicants **must live in the Tucson area and interview in person** . We're looking for someone who wants a steady part\-time position and enjoys working independently while being an important part of a small local business. **Hours:** 24 hours per week **Typical schedule:** Approximately 8:00 AM\-4:30 PM **Pay:** $18\-$22/hour, depending on experience **Location:** Remote \- Tucson area applicants only What You'll Do * Answer incoming customer calls, texts and emails in a friendly and professional manner * Schedule and reschedule customer appointments * Respond to new service inquiries and gather the information needed to provide quotes * Prepare and send estimates using established company pricing and guidelines * Maintain accurate customer information, notes and appointments in our scheduling/CRM software * Follow up with prospective and existing customers * Communicate scheduling information and job details with our field team * Help organize routes and keep the daily schedule running smoothly * Assist with general administrative tasks, data entry and customer records * Keep track of open items and follow through without needing constant reminders * Help identify small problems before they become bigger ones We're Looking for Someone Who Is * Friendly and confident speaking with customers on the phone * Organized and detail\-oriented * Comfortable working independently from home * Able to communicate clearly through phone, text and email * Reliable and consistent * Comfortable learning new software and working from multiple computer systems * Good at prioritizing when several things need attention at once * Able to use good judgment instead of needing a script for every situation * Professional but personable; we don't want our customers to feel like they're talking to a call center * Must have a desktop computer and monitor for efficiency This role is currently part time, but a desire to grow with the company with the strong potential for full time work is preferred. Previous experience in customer service, scheduling, office administration, reception, home services or a similar role is helpful, but we're more interested in finding someone dependable, capable and comfortable taking ownership of their work. Experience with CRM or scheduling software is a plus. Experience with Google Sheets is a plus. Familiarity with Jobber is great, but not required. **About Powerhouse Window Cleaning** We've been serving the Tucson area since 2008 and provide residential and commercial window cleaning, pressure washing, solar