Clinical Support Specialist

### **About MD Integrations** At **MD Integrations**, we partner with digital health brands to power clinical care at scale. We specialize in men's and women’s health, dermatology, endocrinology, and weight management, offering telehealth solutions that help patients receive expert, personalized care—all from the comfort of their home. Join our team and be part of the movement to make specialty care more accessible and impactful. **MD Integrations is an equal opportunity employer.** We celebrate diversity and are committed to creating an inclusive environment for all employees. We are unable to support US visa sponsorship at this time. ### **Overview** We are looking for a patient\-focused and tech\-savvy **Clinical Support Specialist** to join our growing team. In this role, you will support the clinical workflows of specialty care providers by ensuring seamless virtual patient experiences and delivering clinical and administrative support. The ideal candidate is detail\-oriented and comfortable working with digital systems in a fast\-paced telehealth setting. Candidates must have access to a quiet, secure work environment and reliable high\-speed internet. If you're tech\-savvy, detail\-oriented, and love working in a fast\-paced digital healthcare environment, we’d love to meet you! This position reports to the Manager, Clinical and Patient Support, is remote and full\-time generally Monday \- Friday core hours (local time), with intraday flexibility. **There will be a rotation of one weekend per month.** **Key Responsibilities** * **Facilitate Treatment Management.** Assist with patient communications on behalf of providers, pharmacy communications, and track prescription regimen related to men’s and women’s health, dermatologic treatments, or weight loss prescriptions. * **Patient Education \& Support.** Provide follow up education and support for patients accessing care via the telehealth platform, including instructions on medication usage, explanation of treatment plans, care instructions, and prescription compliance. Promote adherence to physician\-recommended care plans. * **Maintain and Update Electronic Health Records (EHR).** Accurately document all patient interactions, treatment plans, and clinical instructions in the EHR, ensuring timely and complete records in accordance with regulatory and organizational standards. * **Collaborate with Multidisciplinary Teams.** Work closely with across internal clinical team and providers to deliver a seamless and high\-quality virtual care experience for patients across specialties. * **Prior Authorizations.** Initiate, track, and follow up on prior authorization requests for medications. Communicate with insurance companies, providers, and patients to ensure timely processing and resolution of authorizations. * **Uphold Privacy, Compliance, and Ethical Standards.** Adhere strictly to HIPAA regulations, privacy protocols, and clinical workflows to ensure the confidentiality