Compliance Administrative Assistant - US Remote

**Company Overview** -------------------- At Motorola Solutions, we believe that everything starts with our people. We’re a global close\-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. **Department Overview** ----------------------- As a specialized division of Motorola Solutions, SCM/MVTrac isn't just changing the game in skip tracing, forwarding, and asset recovery—we’re defining it. We bridge the gap between lenders and repossession agents using cutting\-edge data and a full\-service compliance network to deliver faster, smarter recoveries. But our tech is only as powerful as the minds behind it. That’s why we invest heavily in our people, backing their hard work with competitive compensation, premium benefits, and clear paths for long\-term career growth. **Job Description** ------------------- The Compliance \& Risk administrative assistant will play a critical role in safeguarding the organization by handling and resolving compliance incidents, legal items, and insurance claims. This position requires an analytical professional who can monitor incoming queues, assist with onboarding employees, and execute monthly audit routines. The ideal candidate is highly organized, comfortable navigating data, and skilled at coordinating between internal legal teams, lenders, and vendors.Case Management \& Operations Monitoring * Inbox \& Queue Management: Daily monitoring and routing of specialized streams (including Salesforce cases, chat platforms, and flash alerts) to identify operational risks, complaints, or resource requests. * Workflow Administration: Review, tag, and process highly sensitive tasks including client remediations, new legal cases, client questionnaires, and compliance certifications. * New Client SLA Documentation: Actively monitor new client contractual terms and train teams on how to handle compliance requirements in accordance with Service Level Agreements (SLAs). * Process Documentation: Create, update, and maintain Standard Operating Procedures (SOPs) for compliance and case management workflows. Legal, Claims, \& Incident Processing * Case Intake: Initiate legal cases within Salesforce and organize corresponding case files within secured corporate network drives. * Fact Investigation: Conduct thorough investigations into paperwork claims by extracting and analyzing account documents, recorded calls, contracts, attestations, and relevant field data (photos/LPR info). * Escalation Coordination: Manage communications regarding lender escalations, request indemnifications, and partner directly with internal legal teams. * Insurance \& Vendor Accountability: Notify vendors to